Uber

Program Specialist

Uber
636 W 28th St, New York, NY 10001, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

This role will develop and lead efforts to build, operate, scale and improve customer experience and support operations for Uber riders in India SA. The role comes with a heavy focus on cross-functional collaboration, delivering stellar operations outcomes, continuous process improvement and being customer obsessed. Create robust processes & liaise with cross functional teams to ensure no leakages in support logics. Maintain the charter for product improvements (support/non-support related) for rider LOB and agent performance. Responsible for maintaining cadences and SSOT trackers for each strategic project. Manage any ad hoc requests on rider issues, bulk adjustments. Owner of collecting driver insights at scale from BPO.

Where is this job?
This job is located at 636 W 28th St, New York, NY 10001, USA
Job Qualifications

  • Minimum 2 years of experience in project management, operations, analytics and customer experience programs.

  • Ability to achieve project goals while managing scope, time, quality, and risk. Learns from failures as well as successes

  • Experience working in fast-paced environment is a plus

  • Ability to write SQL queries is a bonus

Required Skills

  • Presentation skills

  • Time Management Skills

  • Program/Project Management

  • A strong customer-centric attitude

  • Strategic projects program management

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Multitasking Skills

  • Problem-Solving

  • Verbal and Written Communication

  • Flexible Approach

Compensation

According to JobzMall, the average salary range for a Program Specialist in 636 W 28th St, New York, NY 10001, USA is between $49,812 and $81,164 per year. This range is based on salaries submitted by users to the JobzMall website.

Additional Information
Uber is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 26th, 2022
Apply BeforeJune 9th, 2026
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About Uber

Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.

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