Uber

Customer Support Specialist, Diamond Support

Uber
N US 75-Central Expy 1000, Plano, TX 75075, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Uber, we strive to provide outstanding support for high-value customers. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way. Resolve sophisticated problems for customers quickly and with the highest quality over the phone in a heavy phone volume environment. Learn and master multiple systems (knowledge base, internal tools, contact management system). Be a subject matter expert on all things rider and eater. Be the voice of the customer. Escalate issues appropriately and drive them to resolution.

Where is this job?
This job is located at N US 75-Central Expy 1000, Plano, TX 75075, USA
Job Qualifications

  • 2+ years of customer-facing experience supporting customers in-person or on the phone

  • Previous experience in a concierge-level / white-glove support environment

  • Ability to work weekend and evening shifts are required

  • Passion for helping people and crafting support experiences that exceed customers' expectations

Required Skills

  • Follow-through skills

  • Time Management Skills

  • Customer facing skills

  • Contract management systems

  • Analytical/technical skills

Soft Skills

  • Verbal communication

  • Driven and self-motivated

  • written communication

  • Attending To Detail

  • Adaptability

  • Problem-Solving

  • Multi-cultural competency

Compensation

According to JobzMall, the average salary range for a Customer Support Specialist, Diamond Support in N US 75-Central Expy 1000, Plano, TX 75075, USA is $30,000 to $50,000 per year. This range may vary depending on the company and other factors such as experience, qualifications, and location.

Additional Information
Uber is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 17th, 2021
Apply BeforeMay 22nd, 2025
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About Uber

Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.

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