COE Specialist I - Japanese Bilingual
Are you a fluent Japanese speaker with a passion for technology and customer experience? Are you looking for a challenging role that combines your language skills and technical expertise? Look no further! Uber is seeking a COE Specialist I - Japanese Bilingual to join our team and elevate our customer support operations in the Japanese market. As a COE Specialist I, you will play a crucial role in providing exceptional support to our Japanese-speaking users, while also working closely with internal teams to improve processes and systems. If you thrive in a fast-paced, dynamic environment and have a strong desire to help others, we want to hear from you! Read on for more details about this exciting opportunity.
- Provide exceptional customer support to Japanese-speaking users of Uber's services.
- Communicate effectively and professionally with customers in Japanese, both written and verbal.
- Utilize technical expertise to troubleshoot and resolve customer issues.
- Collaborate with internal teams to identify areas for improvement and implement solutions to enhance customer experience.
- Stay up-to-date on the latest product updates and changes to effectively assist customers.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Handle escalated customer complaints in a timely and efficient manner.
- Act as a cultural liaison between the Japanese market and internal teams, providing valuable insights and feedback.
- Attend training sessions and stay informed about company policies and procedures.
- Proactively identify and address potential issues or challenges in the Japanese market.
- Work closely with cross-functional teams to ensure a seamless customer experience.
- Adapt to a fast-paced and dynamic work environment, able to handle a high volume of customer inquiries.
- Continuously seek ways to improve processes and efficiency within the customer support team.
- Demonstrate a strong commitment to providing excellent customer service and promoting customer satisfaction.
- Act as a brand ambassador for Uber and uphold the company's values and reputation in all interactions with customers.
Fluency In Both Japanese And English Languages: The Coe Specialist I - Japanese Bilingual Role At Uber Requires The Ability To Effectively Communicate In Both Japanese And English, Both Written And Verbal. This Includes The Ability To Accurately Translate And Interpret Documents And Conversations Between The Two Languages.
Knowledge Of Japanese Business Culture: The Candidate Must Possess A Strong Understanding Of Japanese Business Culture, Including Etiquette, Communication Styles, And Business Practices. This Knowledge Will Enable The Specialist To Effectively Build Relationships With Japanese Partners And Stakeholders.
Customer Service Experience: The Coe Specialist I - Japanese Bilingual Role Involves Interacting With Customers And Providing Support. Therefore, Candidates Should Have Previous Experience In A Customer Service Role, With A Strong Focus On Providing High-Quality And Efficient Support.
Problem-Solving Skills: The Ideal Candidate Should Possess Strong Problem-Solving Skills, The Ability To Think Critically And Creatively, And The Capacity To Handle Complex And Challenging Situations. This Is Essential For Effectively Resolving Issues And Providing Solutions For Japanese Partners And Customers.
Attention To Detail: The Coe Specialist I - Japanese Bilingual Role Requires A High Level Of Attention To Detail To Ensure Accuracy In Translations, Documentations, And Communications. This Skill Is Essential In Maintaining The Quality And Integrity Of Work And Upholding The Company's Standards.
Time Management
Multitasking
customer service
Teamwork
Interpersonal Communication
Detail-oriented
Problem-Solving
Adaptable
Bilingual Proficiency
Language Translation
Cultural Fluency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Time-Management
According to JobzMall, the average salary range for a COE Specialist I - Japanese Bilingual in Taguig, Metro Manila, Philippines is around $1,500 to $2,500 USD per month. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for candidates with more experience or specialized skills. Additionally, benefits and bonuses may also be included in the compensation package.
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Uber Technologies, Inc. is an American multinational transportation network company offering services that include peer-to-peer ridesharing, ride service hailing, food delivery, and a bicycle-sharing system. The company is based in San Francisco and has operations in over 785 metropolitan areas worldwide.
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