Lead Contact Representative

We are looking for an experienced, motivated individual to join the U.S. Department of the Treasury as a Lead Contact Representative. This position requires a customer service-oriented individual with excellent organizational and communication skills. The ideal candidate should have the ability to work in a fast-paced environment and to supervise and direct staff. The Lead Contact Representative will be responsible for handling customer inquiries and complaints, providing customer service support, and managing a team of customer service representatives.The successful candidate must possess a high school diploma or equivalent, with at least four years of customer service experience in a contact center or customer service environment. Additionally, the Lead Contact Representative must have excellent written and verbal communication skills, as well as the ability to effectively manage customer relationships. Experience in a supervisory or leadership role is also preferred.If you are interested in joining our team and contributing to the success of the U.S. Department of the Treasury, please apply today!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely manner
2. Provide customer service support to customers
3. Manage a team of customer service representatives
4. Maintain customer relationships
5. Monitor customer service performance and ensure customer satisfaction
6. Develop and implement customer service policies and procedures
7. Identify customer service issues and develop solutions
8. Analyze customer service data and trends
9. Implement customer service training programs
10. Supervise and direct staff

According to JobzMall, the average salary range for a Lead Contact Representative in Austin, TX, USA is $30,000 - $70,000 per year. The salary range depends on factors such as the company, location, experience, and qualifications of the individual.

The Department of the Treasury is the national treasury and finance department of the federal government of the United States, where it serves as an executive department. The department oversees the Bureau of Engraving and Printing and the U.S. Mint.