Contact Representative (Benefits Coordinator)

Are you passionate about helping others and making a positive impact in people's lives? Do you have exceptional communication and problem-solving skills? If so, we have an exciting opportunity for you to join our team as a Contact Representative (Benefits Coordinator) at the U.S. Department of Health and Human Services. As a Contact Representative, you will play a crucial role in assisting individuals and families in accessing and understanding their healthcare benefits. Your compassion, attention to detail, and ability to navigate complex situations will be essential in this role. We are seeking candidates who possess a strong understanding of healthcare benefits and eligibility requirements, as well as excellent interpersonal skills. If you are ready to use your talents to make a difference in the lives of others, we encourage you to apply for this position today!

1. Responding to inquiries: The primary responsibility of a Contact Representative is to respond to inquiries from individuals and families regarding their healthcare benefits. This includes answering phone calls, emails, and written correspondence in a timely and professional manner.
2. Educating on benefits: Another key responsibility is to educate individuals and families on their healthcare benefits and eligibility requirements. This may involve explaining complex policies and procedures in a clear and easy-to-understand manner.
3. Providing guidance and support: Contact Representatives must be able to provide guidance and support to individuals and families who may be struggling to access or understand their healthcare benefits. This requires a compassionate and empathetic approach, as well as the ability to troubleshoot and problem-solve.
4. Maintaining accurate records: It is essential for Contact Representatives to maintain accurate and detailed records of all interactions with individuals and families. This includes documenting inquiries, resolutions, and any follow-up actions taken.
5. Collaborating with team members: Contact Representatives may need to collaborate with other team members, such as case managers or eligibility specialists, to ensure that individuals and families receive the appropriate assistance and support.
6. Staying up-to-date on policies and procedures: As a Contact Representative, it is important to stay informed about any changes to healthcare policies and procedures. This may involve attending training sessions or reading updates from the Department of Health and Human Services.
7. Upholding confidentiality: Contact Representatives are responsible for handling sensitive and confidential information, such as personal health information. It is crucial to adhere to all privacy laws and regulations to protect the privacy of individuals and families.
8. Representing the organization: Contact Representatives are often the first point of contact for individuals and families seeking assistance. It is important to represent the organization in a professional and positive manner, as well as maintain a strong understanding of its mission and values.
9. Resolving issues: In some cases, Contact Representatives may need to escalate inquiries or issues to higher-level employees. It is important for them to be able

According to JobzMall, the average salary range for a Contact Representative (Benefits Coordinator) in Washington, DC, USA is $39,000 - $53,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization the individual is working for. Additionally, benefits and bonuses may also be included in the overall compensation package.

The United States Department of Health & Human Services, also known as the Health Department, is a cabinet-level department of the U.S. federal government with the goal of protecting the health of all Americans and providing essential human services.