Senior Digital Product Manager - CRM

Welcome to U.S. Bank Corp, where we are committed to providing innovative and cutting-edge digital products to our customers. We are currently seeking a highly experienced Senior Digital Product Manager to lead and drive our CRM (Customer Relationship Management) platform. As the Senior Digital Product Manager, you will play a critical role in enhancing our customer experience and driving business growth. This is an exciting opportunity to work in a dynamic and fast-paced environment, collaborating with cross-functional teams to develop and execute our digital product strategy. To be successful in this role, you must have a strong understanding of CRM systems, excellent project management skills, and a passion for delivering exceptional digital products. Join our team and make a significant impact on the future of digital banking at U.S. Bank Corp.

1. Lead the development and execution of the CRM platform strategy, in alignment with overall business objectives and customer needs.
2. Collaborate with cross-functional teams, including marketing, technology, and operations, to ensure a seamless and customer-centric product experience.
3. Conduct market research and analysis to identify customer trends, needs, and opportunities for product enhancement.
4. Define and prioritize product features and requirements, based on market research and business goals.
5. Utilize project management skills to drive the product development process, from ideation to launch and post-launch maintenance.
6. Act as the main point of contact for all CRM platform-related initiatives, providing regular updates and reports to senior leadership.
7. Develop and maintain relationships with key stakeholders, including internal teams and external vendors, to ensure a smooth and efficient product development process.
8. Monitor and analyze product performance metrics, and use data to inform product enhancements and optimizations.
9. Stay updated on industry best practices and emerging technologies related to CRM systems, and make recommendations for their implementation.
10. Serve as a subject matter expert on the CRM platform, providing guidance and support to other teams and departments as needed.
11. Continuously assess and improve the customer experience, identifying areas for improvement and implementing solutions to drive customer satisfaction and retention.
12. Work closely with the user experience (UX) team to ensure a user-friendly, intuitive, and visually appealing product interface.
13. Foster a culture of innovation and collaboration within the product team, encouraging new ideas and approaches to enhance the digital product offerings.
14. Represent the company and the CRM platform at industry events, conferences, and customer meetings.
15. Adhere to all company policies, procedures, and regulatory requirements, ensuring compliance at all times.

According to JobzMall, the average salary range for a Senior Digital Product Manager - CRM in Chicago, IL, USA is $111,000 to $158,000 per year. This can vary depending on factors such as the size and industry of the company, the level of experience of the individual, and the specific responsibilities and scope of the role. Additionally, bonuses and other forms of compensation may also impact the overall salary.

U.S. Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware. It is the parent company of U.S. Bank National Association, which is the 7th largest bank in the United States.