U.S. Bank Corp

Product Owner Operations Credit Card Claims

U.S. Bank Corp
Charlotte, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Hello there! Are you a detail-oriented and strategic thinker with a passion for improving processes and delivering exceptional customer service? Then we have an exciting opportunity for you as a Product Owner Operations for Credit Card Claims at U.S. Bank Corp. We are looking for a driven individual to lead and manage the end-to-end operations of our credit card claims process. In this role, you will collaborate with cross-functional teams to enhance our claims process, drive efficiency and quality, and ensure a positive customer experience. If you have a strong understanding of credit card operations, excellent communication skills, and a track record of delivering results, we'd love to hear from you. Join our team and make a difference in the lives of our customers!

  1. Lead and manage the end-to-end credit card claims process for U.S. Bank Corp.
  2. Collaborate with cross-functional teams to enhance and streamline the claims process.
  3. Develop and implement strategic initiatives to drive efficiency and quality in the claims process.
  4. Ensure compliance with regulatory requirements and internal policies.
  5. Monitor and analyze performance metrics to identify areas for improvement.
  6. Communicate effectively with team members, stakeholders, and customers to provide updates and address any issues.
  7. Conduct regular reviews of processes and procedures to identify opportunities for optimization.
  8. Develop and maintain relationships with external vendors to support the claims process.
  9. Train and mentor team members to ensure a high level of performance and customer service.
  10. Stay updated on industry developments and best practices to continuously improve the claims process.
  11. Take ownership of customer escalations and work towards timely and satisfactory resolutions.
  12. Develop and manage budgets and resources for the claims operations.
  13. Participate in strategic planning and goal-setting for the overall credit card operations.
  14. Collaborate with product owners and other stakeholders to prioritize and implement new features and enhancements.
  15. Contribute to a positive and collaborative team environment.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications

  • Strong Knowledge Of Credit Card Operations: The Product Owner Operations Credit Card Claims Must Have A Thorough Understanding Of Credit Card Operations, Including Processes, Systems, And Regulations.

  • Experience In Claims Management: Candidates Should Have Previous Experience In Managing Credit Card Claims, Including Fraud, Disputes, And Chargebacks. This Experience Should Include Knowledge Of Industry Best Practices And Regulations.

  • Excellent Communication Skills: The Product Owner Operations Credit Card Claims Will Be Responsible For Communicating With Various Stakeholders, Including Customers, Internal Teams, And External Partners. Therefore, Strong Written And Verbal Communication Skills Are Essential.

  • Analytical And Problem-Solving Skills: As The Main Point Of Contact For Credit Card Claims, The Product Owner Must Possess Strong Analytical And Problem-Solving Skills. They Should Be Able To Identify Patterns, Trends, And Root Causes Of Claims And Develop Effective Solutions.

  • Ability To Prioritize And Manage Multiple Tasks: This Role Requires The Ability To Handle Multiple Claims Simultaneously, So The Product Owner Must Be Able To Prioritize Tasks Effectively And Manage Their Time Efficiently. They Should Also Be Able To Adapt To Changing Priorities And Deadlines.

Required Skills

  • Process Improvement

  • Project Management

  • Data Analysis

  • Communication

  • Negotiation

  • customer service

  • Compliance

  • Team Leadership

  • Risk assessment

  • Problem-Solving

  • Stakeholder management

  • Fraud detection

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Time-Management

Compensation

According to JobzMall, the average salary range for a Product Owner Operations Credit Card Claims in Charlotte, NC, USA is $83,000 - $117,000 per year. This may vary based on factors such as experience, education, and specific job responsibilities.

Additional Information
U.S. Bank Corp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 29th, 2024
Apply BeforeJuly 20th, 2025
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About U.S. Bank Corp

U.S. Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware. It is the parent company of U.S. Bank National Association, which is the 7th largest bank in the United States.

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