API Production Support Manager

Are you a highly skilled and experienced technologist with a passion for managing and supporting complex API production environments? U.S. Bank Corp is seeking a talented individual to join our team as an API Production Support Manager. In this role, you will be responsible for ensuring the availability, reliability, and scalability of our API platform, as well as leading a team of support engineers. If you have a strong technical background, exceptional problem-solving skills, and a track record of successfully managing API production environments, we want to hear from you! Join us and be a part of a dynamic and innovative team that is shaping the future of banking.

1. Manage and oversee all aspects of the API production environment, including availability, reliability, and scalability.
2. Lead a team of support engineers, providing guidance, coaching, and mentoring to ensure the highest level of performance.
3. Monitor and troubleshoot any issues or outages in the API platform, taking prompt and effective action to resolve them.
4. Develop and implement best practices for maintaining the health and performance of the API production environment.
5. Collaborate with cross-functional teams to identify and implement improvements to the API platform.
6. Stay up-to-date with industry trends and advancements in API technology to continuously improve the production environment.
7. Work closely with vendors and partners to ensure seamless integration and support of the API platform.
8. Develop and maintain documentation for processes, procedures, and troubleshooting guides.
9. Communicate and coordinate with stakeholders, providing updates and reports on the status of the API production environment.
10. Identify and implement strategies to ensure compliance with security and regulatory requirements.
11. Proactively identify potential issues and risks, and develop plans to mitigate them.
12. Act as a point of escalation for complex technical issues and provide timely resolution.
13. Foster a culture of continuous learning and improvement within the team.
14. Represent the organization in external meetings and forums related to API production support.
15. Collaborate with other teams within the organization to identify opportunities for process improvements and optimization.

According to JobzMall, the average salary range for a API Production Support Manager in Charlotte, NC, USA is $110,000 - $130,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry.

U.S. Bancorp is an American bank holding company based in Minneapolis, Minnesota, and incorporated in Delaware. It is the parent company of U.S. Bank National Association, which is the 7th largest bank in the United States.