
Safety Operations Analyst, Content Moderation
Develop a deep understanding of Safety policies, tools, workflows, and metrics. Act as domain expert and functional specialist for stakeholders. Lead initiatives that center around the customer experience and improve policy efficacy, tooling and operational design to increase enforcement quality and reduce risk. Influence new strategies, product launches and tactics using analysis and impact metrics to support your positions. Manage communications with vendors and internal escalations teams, providing support and working collaboratively on scaling solutions. Develop and deliver training for various policies and workflows to large global teams. Facilitate feedback loops between product, enforcement and policy teams. Create and maintain documentation of all workflows and operational processes owned by the team.
At least 5 years of experience in business process improvement or project management.
Experience and strong interest in online Safety or content moderation.
Familiarity with Lean, Kaizen, or Agile methodologies
Experience working in an online operational environment, or in process design.
Sql
Vendor Management
Agile methodologies
Time Management Skills
Root-Cause Analysis
Project Management methodology
Review sensitive data
Process Improvement
Communication Skills
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized
Multi-tasking
Driven for excellence
According to JobzMall, the average salary range for a Safety Operations Analyst, Content Moderation in 1355 Market St, San Francisco, CA 94103, USA is between $75,000 and $90,000. This range is based on factors such as experience, education, and the specific duties and responsibilities of the job.
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