
Ad Operations Support Specialist
Respond to inquiries in a prompt, clear and helpful manner. Manage workflows to meet and exceed defined service level agreements. Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency. Manage projects effectively to meet agreed upon deadlines and achieve measurable targets. Write clear and helpful content to address common questions and issues. Collect and document issues and feedback for the product management and engineering teams. Understand relationship between support efficacy and business performance; identify and drive new solutions to optimize. Apply data on quality and productivity to guide daily execution and inform process innovation.
At least 3 years of professional experience
Experience working in a customer/client-facing environment is a plus
Experience with online advertising, analytics and social media a plus
Customer Relationship Management
Prospecting skills
Creativity
Ad operations
Adaptable
Communication
Multitasking
Process Improvement
Strategic Planning
According to JobzMall, the average salary range for a Ad Operations Support Specialist in San Francisco, CA, USA is $50,000 - $81,000 per year. This range is based on salaries reported by actual Ad Operations Support Specialists in the area. The salary range reflects the job responsibilities, experience, and qualifications of the Ad Operations Support Specialist.
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