Twilio

UX Writer - Segment Core

Twilio

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As UX Writer, you’re a key part of helping us design towards this reality. With a product as complex as ours, you’re instrumental in helping align our product and design teams towards shared language, nomenclature, tone of voice, and writing guidelines. In this role, you’ll be in charge of creating these foundational content guidelines, drive research that will inform future iterations, and evangelize the voice of our customer in all things product. Create and iterate on foundational content guidelines that will bring cohesion to our entire product experience, including but not limited to Voice & Tone as well as nomenclature Create and evangelize an operating model that allows you to scale your cross-functional collaboration workflows with product, design, and marketing partners Create, maintain, and update UX copy guidelines and best practices for product-wide adoption. Drive the in-app content strategy across all Segment product areas and platforms to ensure a cohesive narrative and consistent nomenclature.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • A deep understanding of different research methods across qual and quant that will shape your work

  • Proven experience in content strategy or UX writing for a software product

  • A portfolio that demonstrates insightful output and business impact

Required Skills
  • UX Writing

  • Great time management

  • Strong storytelling and influence skills

  • Writing for technical use cases

Soft Skills
  • Verbal communication

  • written communication

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Multi-cultural competency

  • Flexible Approach

Compensation

According to JobzMall, the average salary range for a UX Writer - Segment Core is between $75,000 and $125,000 per year. This range is dependent upon the company hiring for the position, the experience and qualifications of the candidate, and the location of the job.

Additional Information
Twilio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 6th, 2022
Apply BeforeMay 22nd, 2025
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About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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