As UX Writer, you’re a key part of helping us design towards this reality. With a product as complex as ours, you’re instrumental in helping align our product and design teams towards shared language, nomenclature, tone of voice, and writing guidelines. In this role, you’ll be in charge of creating these foundational content guidelines, drive research that will inform future iterations, and evangelize the voice of our customer in all things product. Create and iterate on foundational content guidelines that will bring cohesion to our entire product experience, including but not limited to Voice & Tone as well as nomenclature Create and evangelize an operating model that allows you to scale your cross-functional collaboration workflows with product, design, and marketing partners Create, maintain, and update UX copy guidelines and best practices for product-wide adoption. Drive the in-app content strategy across all Segment product areas and platforms to ensure a cohesive narrative and consistent nomenclature.
A deep understanding of different research methods across qual and quant that will shape your work
Proven experience in content strategy or UX writing for a software product
A portfolio that demonstrates insightful output and business impact
UX Writing
Great time management
Strong storytelling and influence skills
Writing for technical use cases
Verbal communication
written communication
Problem Solving Skills
Detail Oriented and Organized
Multi-cultural competency
Flexible Approach
According to JobzMall, the average salary range for a UX Writer - Segment Core is between $75,000 and $125,000 per year. This range is dependent upon the company hiring for the position, the experience and qualifications of the candidate, and the location of the job.
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Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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