Twilio

Technical Writer, Billing Platform

Twilio

110 William St, New York, NY 10038, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

In this role, you’ll be responsible for facilitating the development, delivery, and maintenance of a living body of documentation that provides insight into our internal frameworks, processes, and tools. Develop internal documentation to support a variety of audiences in different roles and levels and at different stages of the employee experience, from onboarding to ongoing development Work closely with the Learning & Development team to ensure alignment between documentation and training materials and activities. Collaborate on design and lead implementation of content maintenance and governance models to ensure proper documentation hygiene.

Where is this job?
This job is located at 110 William St, New York, NY 10038, USA
Job Qualifications
  • 3+ years of experience in technical writing, editing, communications, or a related field

  • Adept at evaluating constructive criticism and using the relevant parts to improve output and processes

  • Thrives in communicating with stakeholders/subject matter experts at all levels.

Required Skills
  • Documentation

  • Compliance reporting skills

  • Writing and editing skills

  • Great time management

  • Complex technical writing projects

Soft Skills
  • Verbal communication

  • written communication

  • Problem Solving Skills

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Multi-tasking

Compensation

According to JobzMall, the average salary range for a Technical Writer, Billing Platform in 110 William St, New York, NY 10038, USA is between $77,000 and $95,000 per year. This range is based on salaries reported by third-party websites and is intended to provide a general representation of the salary range for this position in this location. The actual salary may vary depending on a variety of factors such as experience, education, and location.

Additional Information
Twilio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 6th, 2022
Apply BeforeJune 21st, 2025
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Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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