SMS & Voice Operations Manager

Twilio is seeking an Operations Manager to lead a team of Voice & Messaging Operations Engineers responsible for tactical carrier operations to ensure that Twilio provides the highest quality of service and availability for worldwide SMS & Voice traffic. Create and maintain accurate and easy to follow internal documentation of new and existing operational processes. Create requirements for tooling and process improvements. Design, run and continually improve processes to deliver operational excellence and work with software engineers to define the tools necessary to do this. Act as escalation point for our NOC team for complex routing/quality issues and manage monitoring and alerting for all aspects of SMS Delivery and Voice call completion and quality. Identify opportunities for efficiencies in process or organisational structure and roll-out across the team.

According to JobzMall, the average salary range for a SMS & Voice Operations Manager in 1855 California St, Denver, CO 80202, USA is $83,000 - $96,000. This range may vary depending on the company, experience, and location.

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.