Twilio

Senior Enterprise Customer Success Manager - Segment

Twilio

Remote
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Twilio, we’re looking for an experienced and motivated Senior Enterprise Customer Success Manager - Segment to join our team and help our Enterprise Customers succeed. This role requires prior experience driving customer success at a world-class software company, managing a portfolio of enterprise customers, and working with a cross-functional team. If you’re passionate about building long-term relationships and helping customers unlock the full potential of their technology, this could be the perfect opportunity for you.The successful candidate will have excellent communication, organizational, and problem-solving skills, a strong customer service mindset, and a passion for helping customers get the most out of their technology. A successful Senior Enterprise Customer Success Manager - Segment will have the ability to think strategically and tactically, while providing a high level of customer service.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Five To Seven Years Of Customer Success Management Experience

  • Proven Ability To Drive Customer Engagement And Satisfaction With A Fortune Customer Base

  • Excellent Communication And Problem-Solving Skills

  • Ability To Develop And Maintain Effective Customer Relationships

  • Experience With Enterprise-Level Customer Success Tools

  • Knowledge Of Customer Retention And Growth Strategies

  • Ability To Collaborate With Cross-Functional Teams

Required Skills
  • Business Analysis

  • Process Improvement

  • Program Management

  • Communication

  • Technical Support

  • Conflict Resolution

  • Stakeholder management

  • Customer advocacy

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • self-motivation

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Enterprise Customer Success Manager - Segment is $80,000 to $120,000 per year. This range can vary depending on experience, location, and other factors.

Additional Information
Twilio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 20th, 2023
Apply BeforeJuly 20th, 2025
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About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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