Twilio

Product Operations Engineer

Twilio

375 Beale St, San Francisco, CA 94105, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

This role will serve as the second level of escalation on the team whose primary responsibilities include helping our customers onboard phone numbers to Twilio's platform, porting phone numbers from other carriers to Twilio’s network, and working closely with Twilio’s sales team and our customers to sell and provision short codes and pre-register alphanumeric Sender IDs efficiently and effectively. Manage and expand our operations and design operational dashboards to determine the health of our operations; report out on these dashboards to internal stakeholders. Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems for customers.

Where is this job?
This job is located at 375 Beale St, San Francisco, CA 94105, USA
Job Qualifications
  • 4+ years of experience working on an operations team

  • Advanced-level expertise with respect to relevant technology and the telecom industry.

  • Experience working with customers directly to solve their most complex and time sensitive problems.

Required Skills
  • Time Management

  • MS Excel

  • Looker

  • Database queries

  • Troubleshooting skills

Soft Skills
  • Verbal communication

  • written communication

  • Self-Motivated

  • Adaptability

  • Detail Oriented and Organized

  • Result Driven

Compensation

According to JobzMall, the average salary range for a Product Operations Engineer in 375 Beale St, San Francisco, CA 94105, USA is $80,000 - $100,000 per year. This range typically includes base salary, bonuses, stock options, and other types of compensation. The exact salary offered will depend on the specific job duties, qualifications, and experience of the individual applicant.

Additional Information
Twilio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeJuly 20th, 2025
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About Twilio

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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