Manager, Billing Operations

Providing direct supervision to a team of Billing Analysts within the Billing Operations Department. You will ensure that the team is consistently providing a first class service that is efficient, effective, customer and delivery focused and resilient. Manage the on boarding of customer contracts, pricing models and billing of customers (domestic and international). Ensuring the timely and accurate processing of Credits, Credit Card refunds & Terminations. Providing a first class service by managing customers queries and their timely responses through spending time to deeply understand & solve problems from their perspective. Participating in month end close, including: Managing and tracking recurring billing and managing approvals. Your role is key to driving excellence to ensure that we achieve the highest level of quality for our customers. Mentoring team members, refining processes and providing training working closely with the other Billing seniors within the team.

According to JobzMall, the average salary range for a Manager, Billing Operations in 950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA is $90,000 to $120,000.

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.