Welcome to Twilio, a leading cloud communications platform that enables developers to build, scale and operate real-time communication applications. We are seeking a highly skilled Crisis and Continuity Advisor to join our team and help ensure that our operations remain resilient in the face of potential crises. As a member of our dynamic and fast-paced company, you will play a critical role in developing and implementing effective strategies to mitigate risks and maintain business continuity. If you are a proactive problem-solver with a passion for crisis management and a strong understanding of business operations, we encourage you to apply for this exciting opportunity.
- Develop and implement crisis management plans to ensure business continuity in the event of potential crises.
- Conduct risk assessments to identify potential threats and vulnerabilities to the company's operations.
- Create and maintain crisis communication protocols and procedures for internal and external stakeholders.
- Collaborate with cross-functional teams to develop and implement effective strategies to mitigate risks and maintain business continuity.
- Monitor and evaluate potential crisis situations and provide timely recommendations to mitigate impacts on the business.
- Serve as a subject matter expert on crisis management and business continuity practices, providing guidance and training to employees.
- Stay up-to-date on industry trends and best practices in crisis management and business continuity to continuously improve processes and procedures.
- Develop and maintain relationships with external partners and vendors to ensure timely response and support during crisis situations.
- Coordinate and conduct regular crisis drills and simulations to test the effectiveness of the company's crisis management plans.
- Communicate with senior management and executive leadership on potential risks and crisis management updates.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams.
Bachelor's Degree In Business Administration, Emergency Management, Or A Related Field.
Minimum Of 3 Years Of Experience In Crisis Management And Business Continuity Planning.
Strong Understanding Of Industry Best Practices And Standards For Crisis And Continuity Management.
Proven Track Record Of Developing And Implementing Successful Crisis And Continuity Plans, With The Ability To Adapt To Changing Situations And Provide Effective Solutions.
Crisis Management
Incident Management
Threat Analysis
Disaster recovery
Risk assessment
Business Continuity
Resilience Planning
Contingency planning
Emergency Response
Crisis Communication
Communication Planning
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Crisis and Continuity Advisor is $70,000 to $90,000 per year. However, this can vary depending on the specific job responsibilities, location, and experience level of the individual. Some higher-level positions in this field can earn upwards of $120,000 per year.
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Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.

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