Credit & Collections Analyst

Welcome to Twilio, a leading cloud communications platform that enables businesses to connect with their customers through voice, messaging and video. We are seeking a highly motivated Credit & Collections Analyst to join our dynamic finance team. As a Credit & Collections Analyst, you will play a critical role in managing our customer credit and collections processes, ensuring the financial stability of our company. We are looking for a detail-oriented and analytical individual who thrives in a fast-paced environment. If you have a strong understanding of credit and collections principles and are passionate about driving results, we want to hear from you!

1. Manage customer credit and collections processes, including reviewing credit applications, setting credit limits, and monitoring customer payment patterns.
2. Ensure timely collection of payments from customers by proactively contacting them for outstanding balances and resolving any billing issues.
3. Analyze customer credit data and make recommendations for credit limit adjustments and credit risk evaluations.
4. Develop and maintain relationships with customers to understand their payment behaviors and provide exceptional customer service.
5. Collaborate with cross-functional teams, including sales, customer success, and legal, to resolve any credit or collections issues.
6. Maintain accurate and up-to-date records of customer accounts, payment history, and collection activities.
7. Monitor and report on accounts receivable aging and provide recommendations for improving cash flow and reducing delinquency.
8. Identify and escalate potential collection risks and work with management to develop strategies to mitigate them.
9. Stay updated on industry credit trends and regulations to ensure compliance and make recommendations for process improvements.
10. Participate in the development and implementation of credit and collections policies and procedures.
11. Conduct credit analysis for new and existing customers and make credit decisions based on company guidelines.
12. Collaborate with the finance team to generate accurate and timely reporting on credit and collections metrics.
13. Communicate with customers in a professional and courteous manner to ensure a positive customer experience.
14. Assist with special projects and ad hoc analysis as needed to support the finance team and company growth.

According to JobzMall, the average salary range for a Credit & Collections Analyst is between $45,000 - $70,000 per year. However, this can vary depending on the industry, company, and location. Some higher-paying industries for this role include finance and banking, while lower-paying industries include retail and healthcare. Additionally, experience and education level can also affect salary.

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications.