Identify SMS traffic behaviors that are non-compliant with Twilio’s Acceptable Use Policies. Identify Voice traffic behaviors that are non-compliant with Twilio’s Acceptable Use Policies. Identify Email traffic behaviors that are non-compliant with Twilio’s Acceptable Use Policies. Conduct analysis, investigations and escalations using multiple systems and tools. Communicate clearly and timely with customers, stakeholders and leadership. Collaborate with industry partners to resolve issues, troubleshoot, and build trust. Make sound decisions in a fast paced environment. This position is needed to work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps.
2+ years experience working in the compliance, fraud or abuse areas.
Minimum 2 years of network operations or equivalent military experience
Experience handling trouble/case/event tickets and are proficient with working in ticketing systems.
Experience in compliance within an eCommerce, Email, or Telecommunications organization
Technical skills
Basic SQL skills
Great time management
Understanding of APIs and data analytics
Verbal communication
written communication
Problem Solving Skills
Detail Oriented and Organized
Multi-cultural competency
Flexible Approach
According to JobzMall, the average salary range for a Compliance Operations Specialist is $50,000 to $70,000 per year. Salaries may vary depending on experience and location.
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