Twilio

Compliance Operations Manager

Twilio

400 Spectrum Center Dr, Irvine, CA 92618, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced operations manager to lead our global Compliance Operations team. In this role, you will work with Product Managers, Fraud Prevention, Legal and team members across the organization to develop successful operations strategies to deliver on business objectives. Help your team achieve excellent performance and regularly assess your team’s ability to achieve performance goals and objectives such as productivity goals, SLAs, filtering and loss reduction targets, etc. Establish appropriate enforcement strategies that include account suspension, account closure, and escalation protocols. Establish procedures and set SLAs a for the KYC vetting team members and ensure that vetting is done accurately and within an appropriate time frame. Track key metrics, analyze performance relative to industry standards, and communicate the results.

Where is this job?
This job is located at 400 Spectrum Center Dr, Irvine, CA 92618, USA
Job Qualifications
  • 4+ years of people management experience, preferably in an operations environment.

  • Basic technical skills including an understanding of APIs and data analytics and have basic SQL skills.

  • Experience evaluating operational performance, building forecasts and finding creative solutions to operating constraints.

  • Experience in technology or telecommunications preferred but not required.

Required Skills
  • Sql

  • Time Management

  • Data Analytics

  • Performance monitoring tools

  • People management skills

Soft Skills
  • Verbal communication

  • written communication

  • Self-Motivated

  • Adaptability

  • Detail Oriented and Organized

  • Result Driven

Compensation

According to JobzMall, the average salary range for a Compliance Operations Manager in 400 Spectrum Center Dr, Irvine, CA 92618, USA is between $90,000 and $120,000 per year.

Salaries for Compliance Operations Managers can vary depending on experience, location, and industry. Factors such as the size of the company, type of industry, and years of experience can all impact salary ranges. Additionally, benefits such as health insurance, vacation time, and bonuses can impact the total compensation for a Compliance Operations Manager position.

Additional Information
Twilio is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 14th, 2021
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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