
Billing Operations Analyst
Maintain Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries. Participate in month end close, including:Managing and tracking recurring billing and manage approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting. Assist and participate in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system. Participate in external and internal audits, as requested.
2+ years experience in an Operations role
Solid experience working with large volume transactions with strong attention to detail
Experience working with NetSuite and Salesforce is advantageous, although not essential
Strong experience in the area of Billings / Revenue / Order to Cash
vlookups
Salesforce
NetSuite
Advanced Excel
Effective Time Management
Process Improvement
Verbal communication
written communication
Problem Solving Skills
Attention to detail and accuracy
Multi tasker
Flexibility and adaptability
According to JobzMall, the average salary range for a Billing Operations Analyst in 950 East Paces Ferry Rd NE, Atlanta, GA 30326, USA is $52,000-$72,000 per year. Salaries can vary depending on the employer, experience, education, and other factors.
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