Escalation Resolution Associate (German)

Are you a passionate problem-solver with strong communication skills in both English and German? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as an Escalation Resolution Associate at TripAdvisor. As an integral part of our Customer Support team, you will be responsible for resolving escalated issues and providing exceptional support to our German-speaking customers. We are looking for someone who is proactive, detail-oriented, and able to think outside the box to find creative solutions. If this sounds like you, then read on to learn more about this role and how you can become a part of our global team at TripAdvisor.

1. Resolve escalated customer issues: As an Escalation Resolution Associate, your main responsibility will be to handle and resolve complex customer issues that have been escalated from the front-line support team. This will require a deep understanding of our products and services, as well as the ability to think critically and come up with innovative solutions.
2. Provide exceptional customer support: Our customers are at the heart of everything we do, and as an Escalation Resolution Associate, you will be responsible for providing exceptional support to our German-speaking customers. This includes responding to inquiries in a timely and professional manner, addressing concerns and complaints, and ensuring customer satisfaction.
3. Communicate effectively in English and German: Strong communication skills in both English and German are essential for this role. You will be expected to communicate with customers, as well as internal teams, in both languages to ensure clear and effective communication.
4. Thrive in a fast-paced environment: Our team at TripAdvisor works in a fast-paced and dynamic environment, where priorities can change quickly. As an Escalation Resolution Associate, you will need to thrive in this type of setting and be able to adapt to changing demands and priorities.
5. Think outside the box: We are looking for someone who is not afraid to think outside the box and come up with creative solutions. As an Escalation Resolution Associate, you will be expected to use your problem-solving skills to find unique and effective ways to resolve customer issues.
6. Be proactive and detail-oriented: The ability to be proactive and pay attention to detail is crucial in this role. You will need to anticipate potential issues and take proactive measures to prevent them. Attention to detail is also important in ensuring that all customer interactions are accurately documented and resolved.
7. Collaborate with global teams: As part of a global company, collaboration with colleagues from different teams and locations is essential. You will be expected to work closely with other teams to share knowledge and best practices, as well as to escalate issues when

According to JobzMall, the average salary range for a Escalation Resolution Associate (German) in Oxford, UK is £21,000-£28,000 per year. However, this can vary depending on the specific company, experience level, and location. Some companies may offer higher salaries and additional benefits such as bonuses and healthcare packages.

TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.