Director, Service Delivery | Viator
Welcome to Viator at TripAdvisor, where we pride ourselves on providing exceptional service to travelers worldwide. As the Director of Service Delivery, you will play a crucial role in ensuring that our customers have a seamless and unforgettable experience from start to finish. We are seeking a dynamic and experienced leader who is passionate about delivering top-notch customer service and driving success for our company. If you have a strong background in service delivery and are ready to take on a leadership role in a fast-paced, global environment, we want to hear from you. Join our team and help us continue to make travel dreams a reality for our customers.
- Develop and implement service delivery strategies and procedures to ensure consistent and exceptional customer experiences across all touchpoints.
- Oversee and manage a team of service delivery professionals, providing direction, guidance, and support to ensure high levels of performance and customer satisfaction.
- Conduct regular training and coaching sessions for the service delivery team to continuously improve their knowledge and skills.
- Monitor and analyze customer feedback and data to identify areas for improvement and implement necessary changes to enhance the overall customer experience.
- Collaborate with cross-functional teams, such as product, marketing, and operations, to ensure seamless integration and delivery of services.
- Set and track performance metrics and targets for the service delivery team, providing regular updates to senior management on progress and areas for improvement.
- Develop and maintain strong relationships with key stakeholders, including customers, partners, and suppliers, to drive successful service delivery.
- Stay up-to-date with industry trends and best practices in service delivery, and make recommendations for continuous improvement and innovation within the company.
- Ensure compliance with all company policies, procedures, and standards related to customer service and service delivery.
- Represent the company at industry events and conferences, promoting our commitment to exceptional service and sharing insights and best practices with industry peers.
Extensive Experience In Service Delivery: The Ideal Candidate For This Role Should Have A Minimum Of 5-7 Years Of Experience In Service Delivery, Preferably In The Travel Or Hospitality Industry. They Should Have A Proven Track Record Of Successfully Managing And Delivering High-Quality Services To Customers.
Strong Leadership Skills: As A Director, Service Delivery, The Individual Will Be Responsible For Leading And Managing A Team Of Service Delivery Professionals. Therefore, They Should Possess Strong Leadership Skills, Including The Ability To Motivate And Coach Team Members, As Well As Make Tough Decisions When Necessary.
Excellent Communication And Interpersonal Skills: Effective Communication Is Crucial In Service Delivery, And The Ideal Candidate Should Be A Strong Communicator With Excellent Interpersonal Skills. They Should Be Able To Build And Maintain Relationships With Internal Teams, Clients, And Partners.
Strategic Thinking And Problem-Solving Abilities: The Director, Service Delivery Will Be Responsible For Developing And Implementing Strategies To Improve Service Delivery And Meet Customer Needs. They Should Have The Ability To Think Strategically And Come Up With Innovative Solutions To Complex Problems.
Project Management Expertise: This Role Involves Overseeing Multiple Projects And Ensuring That They Are Completed Within The Set Timelines And Budget. The Ideal Candidate Should Have Strong Project Management Skills And The Ability To Prioritize Tasks, Allocate Resources Effectively, And Handle Multiple Projects Simultaneously.
Quality Assurance
Change Management
Project Planning
Team Management
Negotiation skills
Budget management
customer service
Performance metrics
Strategic Thinking
Cross-Functional Collaboration
Operational Efficiency
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, Service Delivery | Viator in London, UK is between £60,000 - £90,000 per year. This salary range can vary depending on factors such as experience, qualifications, and the specific company or industry the role is in. Some companies may offer additional benefits such as bonuses, commission, or stock options.
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TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.
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