Customer Operations Product Manager

You will be responsible for the development and management of the Tripadvisor CS operational product pipeline to enable Tripadvisor Operations to scale efficiently whilst improving the customer experience. Develop, manage, prioritise and communicate the project & product pipeline from Customer Support and Plus perspective. Effective manage the product lifecycle, working close with the Engineering delivery team to ensure timely delivery. Collaborate across business units, vendors and product teams to identify opportunities to reduce operating costs whilst improving the customer experience. Understand and proactively communicate analysis of Demand Drivers, Contact Ratio, CSAT and other metrics. Write clear specs and user cases to support operational development and bug resolution for engineering. Develop business cases to improve Customer Journeys across the Tripadvisor sites.

According to JobzMall, the average salary range for a Customer Operations Product Manager in 400 1st Ave, Needham, MA 02494, USA is between $90,000 and $110,000. This range is based on the salaries of those who have recently posted their resumes on JobzMall. However, salaries can vary depending on the level of experience, specific job duties, and the company for which the Customer Operations Product Manager works.

TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.