Customer Care Specialist - Native Italien
Are you a native Italian speaker with a passion for providing exceptional customer care? Look no further! TripAdvisor is seeking a Customer Care Specialist to join our dynamic team. As a Customer Care Specialist, you will be the first point of contact for our Italian-speaking customers, providing them with top-notch support and assistance. We are looking for individuals who are fluent in Italian, have excellent communication skills, and are dedicated to delivering excellent customer service. If this sounds like you, we would love to hear from you!
- Serve as the first point of contact for Italian-speaking customers, providing them with exceptional customer care.
- Communicate with customers through various channels, including phone, email, and chat, to resolve issues and answer inquiries.
- Demonstrate a strong understanding of TripAdvisor's products and services to effectively assist customers.
- Maintain a positive and professional attitude while interacting with customers, ensuring a high level of customer satisfaction.
- Utilize active listening skills to understand and address customer needs and concerns.
- Provide prompt and accurate responses to customer inquiries and complaints, following company guidelines and procedures.
- Collaborate with other team members and departments to ensure timely and efficient resolution of customer issues.
- Continuously learn and stay updated on company policies, procedures, and products to provide accurate and up-to-date information to customers.
- Use problem-solving skills to identify and resolve customer issues in a timely and effective manner.
- Document all customer interactions and relevant information accurately and thoroughly.
- Meet and exceed customer service performance metrics, including response time, resolution time, and customer satisfaction.
- Proactively identify opportunities to improve customer service processes and procedures.
- Uphold the company's values and mission while interacting with customers.
- Attend training sessions and meetings to develop and improve customer service skills.
- Be a brand ambassador for TripAdvisor, promoting the company's products and services to customers.
Fluent In Italian: The Candidate Must Be A Native Italian Speaker With Excellent Written And Verbal Communication Skills In Italian. This Is Essential For Providing High-Quality Customer Care To Italian-Speaking Customers.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For This Position. The Candidate Should Have A Strong Understanding Of Customer Needs And Be Able To Handle Various Customer Inquiries And Issues With Professionalism And Empathy.
Knowledge Of Tripadvisor Platform: Familiarity With The Tripadvisor Platform Is Important For This Role. The Candidate Should Have A Good Understanding Of How The Website Works And Be Able To Assist Customers With Navigating And Using The Site Effectively.
Problem-Solving Skills: As A Customer Care Specialist, The Candidate Will Be Responsible For Resolving Customer Issues And Complaints. Strong Problem-Solving Skills Are Essential For Identifying And Implementing Effective Solutions To Ensure Customer Satisfaction.
Multitasking Abilities: This Role Requires The Candidate To Handle Multiple Customer Inquiries And Issues Simultaneously. The Ability To Multitask And Prioritize Tasks Efficiently Is Crucial For Providing Timely And Effective Customer Care.
Communication Skills
Time Management
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Relationship-Building
Cultural Sensitivity
Multilingual Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Care Specialist - Native Italien in Barcelona, Spain is between €24,500 and €30,000 per year. However, salaries may vary depending on the specific company, level of experience, and other factors.
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TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content.
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