Technical Support Analyst

Are you a tech-savvy problem solver with a passion for helping others? Look no further, because Trimble is seeking a Technical Support Analyst to join our dynamic team. In this role, you will be responsible for providing top-notch technical support to our customers, ensuring they have a seamless experience with our products and services. As a successful candidate, you will possess strong communication skills, a customer-centric mindset, and a strong understanding of technical concepts. If you thrive in a fast-paced and collaborative environment, we want to hear from you!

1. Provide technical support to customers: The primary responsibility of a Technical Support Analyst is to provide assistance and resolution to customers who are experiencing technical issues with Trimble's products and services.
2. Troubleshoot technical problems: The Technical Support Analyst will be responsible for quickly identifying and resolving technical problems reported by customers. This may involve troubleshooting software, hardware, and network issues.
3. Maintain a customer-centric mindset: The successful candidate will be responsible for maintaining a customer-centric mindset and ensuring that all interactions with customers are professional, helpful, and focused on providing solutions to their problems.
4. Communicate effectively: Strong communication skills are essential for this role, as the Technical Support Analyst will need to communicate technical information in a clear and easy-to-understand manner to customers with varying levels of technical knowledge.
5. Collaborate with team members: The Technical Support Analyst will work closely with other team members to resolve complex technical issues. They must be able to collaborate effectively and share knowledge and information to provide the best possible support to customers.
6. Stay up-to-date with product knowledge: It is the responsibility of the Technical Support Analyst to stay informed about Trimble's products and services and be knowledgeable about new updates and features. This will enable them to provide accurate and timely support to customers.
7. Document technical support cases: The Technical Support Analyst will be responsible for documenting all technical support cases, including the issue, resolution, and steps taken to resolve it. This information will be used for future reference and to improve the overall support process.
8. Provide feedback to improve products and services: The successful candidate will be expected to provide feedback to the product and development teams based on customer interactions. This will help improve the quality of Trimble's products and services.
9. Adhere to company policies and procedures: The Technical Support Analyst will be responsible for following company policies and procedures, including security protocols, when accessing customer information and providing support.
10. Maintain a fast-paced and collaborative work environment: As

According to JobzMall, the average salary range for a Technical Support Analyst is $45,000-$75,000 per year. The exact salary may vary depending on factors such as location, experience, and company size. Some Technical Support Analysts may also receive additional benefits such as bonuses, healthcare, and retirement plans.

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.