Trimble

Technical Support Analyst

Trimble
Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Technical Support Analyst at Trimble, you will be responsible for providing exceptional technical support to our customers. We’re looking for a self-starter who loves problem solving and has a passion for helping people. To be successful in this role, you must have strong technical proficiency, excellent communication and customer service skills, and the ability to stay organized and multitask. If you’re the kind of person who takes pride in delivering outstanding service and likes to stay ahead of the curve, this could be the perfect job for you.

Responsibilities:

  1. Provide exceptional technical support to Trimble customers.
  2. Troubleshoot technical issues and provide solutions in a timely manner.
  3. Stay up-to-date with the latest technologies and products.
  4. Develop and maintain professional relationships with customers.
  5. Respond to customer inquiries in a friendly and efficient manner.
  6. Document customer interactions and technical issues in a timely fashion.
  7. Escalate customer issues to other teams, as necessary.
  8. Follow established processes and procedures for handling customer inquiries.
  9. Provide training to customers on the use of Trimble products and services.
  10. Monitor customer feedback and take action to resolve any issues.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Excellent Problem Solving And Analytical Skills

  • Bachelor's Degree In Computer Science Or A Related Field

  • Knowledge Of Help-Desk Software

  • Databases And Remote Control

  • Experienced In Troubleshooting Hardware And Software Issues

  • Proficient In Ms Office Suite And Other Relevant Computer Applications

  • Ability To Communicate Technical Information To Non-Technical Users

  • Good Customer Service Skills

Required Skills

  • Risk Management

  • Networking

  • Troubleshooting

  • Database Management

  • Customer Support

  • Technical Documentation

  • Escalation management

  • help desk

  • Problem-Solving

  • System analysis

  • Software Installation

  • Network Monitoring

  • Configuration

  • Hardware Maintenance

  • Application Support

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Analyst is $30,000 to $60,000 per year. This range can vary depending on the company, the industry, the experience of the individual, and the location of the job.

Additional Information
Trimble is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 27th, 2023
Apply BeforeJune 21st, 2025
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About Trimble

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.

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