Trimble

Technical Support Analyst

Trimble
Sunnyvale, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

As a Technical Support Analyst at Trimble, you will be responsible for providing technical support to our clients. You'll be the go-to person for our clients' technical inquiries, offering technical guidance and troubleshooting advice. We are looking for a highly motivated and organized individual with a passion for problem-solving and excellent interpersonal skills.The ideal candidate should possess a degree in Computer Science or Information Technology, or equivalent experience. You should have experience in handling and resolving technical issues, be comfortable working with databases and different software packages, and be familiar with web hosting, scripting, and coding. Furthermore, you should be able to think quickly and logically, anticipate customer needs, and have great communication and customer service skills.If you have a love for technology, enjoy helping people, and have the qualities we are looking for, we want to hear from you!

Responsibilities:

  1. Provide technical support to Trimble clients via phone, email, and remote sessions.
  2. Troubleshoot technical problems and provide solutions.
  3. Monitor customer support emails and respond promptly.
  4. Manage customer accounts, answer customer inquiries, and resolve customer complaints.
  5. Diagnose and resolve software, hardware, and network-related issues.
  6. Document customer support activities in a timely and accurate manner.
  7. Maintain customer databases and manage customer data.
  8. Test and troubleshoot software applications and hardware peripherals.
  9. Create technical support documentation and user manuals.
  10. Keep up to date with emerging technologies and industry trends.
Where is this job?
This job is located at Sunnyvale, CA, USA
Job Qualifications

  • Ability To Work Independently And As Part Of A Team

  • Or A Related Field

  • Engineering

  • Knowledge Of Windows And Mac Operating Systems

  • Excellent Communication And Customer Service Skills

  • Strong Problem Solving Abilities

  • Experience Troubleshooting Software And Hardware Issues

  • Familiarity With Network Connectivity Issues

  • Ability To Prioritize Tasks And Manage Time Efficiently

  • A Degree In Computer Science

Required Skills

  • Documentation

  • Networking

  • Windows

  • Linux

  • Troubleshooting

  • Software

  • Network Security

  • Network Administration

  • MacOS

  • Databases

  • Customer Support

  • Systems analysis

  • Problem-Solving

  • Communications

  • hardware

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Support Analyst in Sunnyvale, CA, USA is $51,000 to $76,000. This range can vary depending on the level of experience and other factors.

Additional Information
Trimble is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 27th, 2023
Apply BeforeJune 21st, 2025
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About Trimble

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.

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