Technical Support Account Manager

At Trimble, we are looking for an experienced and motivated Technical Support Account Manager to join our team. This position requires a passion for customer service and technical knowledge, and the successful candidate will use their expertise to provide support to our clients.The Technical Support Account Manager will be responsible for ensuring the highest level of customer service is provided by responding to inquiries in a timely and professional manner, and providing technical support to our clients. This role requires an individual with excellent communication and problem-solving skills, as well as an understanding of the technical aspects of the product. The successful candidate should demonstrate strong customer service and troubleshooting skills, as well as the ability to comprehend and explain complex technical concepts.Required Qualifications:• Bachelor's degree in Computer Science or a related field• A minimum of 5 years of experience in customer service and technical support• Proven experience and knowledge in troubleshooting hardware and software issues• Excellent verbal and written communication skills• Ability to multi-task and prioritize tasks in a fast-paced environment• Strong decision-making and problem-solving skillsIf you are a customer-focused individual with an eye for technical details, this may be the perfect job for you!

Responsibilities:

1. Provide technical support to clients and respond to inquiries in a timely and professional manner.
2. Troubleshoot hardware and software issues.
3. Develop and maintain strong relationships with customers.
4. Understand and explain complex technical concepts.
5. Multi-task and prioritize tasks in a fast-paced environment.
6. Make decisions and solve problems.
7. Ensure customer satisfaction and provide high-level customer service.
8. Research and analyze customer needs and provide technical solutions to meet those needs.
9. Document customer support activities and create reports.
10. Stay up to date with current trends in technology and hardware/software products.

According to JobzMall, the average salary range for a Technical Support Account Manager in Westminster, CO, USA is between $36,000 and $90,000. This range will depend on factors such as experience, education, certifications, and the company.

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.