Trimble

Technical Customer Support Professional

Trimble
88400 Biberach, Germany
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a problem-solver with a passion for technology and customer service? Do you thrive in a fast-paced environment and love the challenge of troubleshooting technical issues? If so, we have an exciting opportunity for you! Trimble is seeking a highly skilled Technical Customer Support Professional to join our team. In this role, you will be the first point of contact for our customers, providing technical assistance and delivering exceptional customer service. To excel in this position, you must have a strong technical background, excellent communication skills, and a customer-centric mindset. If you are ready to join a dynamic and innovative company, we want to hear from you!

  1. Provide technical support to customers via various communication channels such as phone, email, and chat.
  2. Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
  3. Conduct thorough research to understand and diagnose complex technical problems.
  4. Escalate more complex issues to the appropriate internal teams for resolution.
  5. Utilize strong problem-solving skills to identify, analyze, and resolve technical issues.
  6. Maintain accurate and detailed records of customer interactions and technical support provided.
  7. Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues.
  8. Continuously expand knowledge of company products and services to provide accurate and up-to-date technical support.
  9. Act as a customer advocate by providing feedback and suggestions for product improvements.
  10. Deliver exceptional customer service by ensuring timely and professional communication with customers.
  11. Stay up-to-date with industry trends and advancements in technology to enhance technical support skills.
  12. Adhere to company policies and procedures while maintaining confidentiality of customer information.
  13. Contribute to the development and improvement of technical support processes and procedures.
  14. Provide training and support to new team members as needed.
  15. Represent the company in a positive and professional manner at all times.
Where is this job?
This job is located at 88400 Biberach, Germany
Job Qualifications

  • Strong Technical Knowledge: A Technical Customer Support Professional At Trimble Must Possess A Strong Understanding Of The Company's Products And Services. They Should Be Able To Quickly Troubleshoot And Solve Technical Issues For Customers.

  • Excellent Communication Skills: This Role Requires Clear And Effective Communication With Customers, Both Verbally And In Writing. The Ideal Candidate Should Be Able To Explain Technical Concepts In A Simple And Understandable Manner.

  • Customer Service Experience: The Ability To Provide Exceptional Customer Service Is Crucial For This Position. The Candidate Should Have Previous Experience In A Customer-Facing Role And Be Able To Handle A Variety Of Customer Inquiries And Concerns.

  • Problem-Solving Skills: Technical Issues Can Be Complex And Require Critical Thinking And Problem-Solving Skills To Resolve. A Technical Customer Support Professional Must Be Able To Analyze Situations, Identify The Root Cause Of A Problem, And Provide Effective Solutions.

  • Time Management And Multitasking Abilities: This Role Requires The Ability To Manage Multiple Tasks And Prioritize Them Effectively. The Candidate Should Be Able To Work Efficiently In A Fast-Paced Environment And Handle A High Volume Of Customer Inquiries.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Teamwork

  • Empathy

  • Problem resolution

  • Technical Troubleshooting

  • Adapt

  • Hardware Knowledge

  • Software Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Technical Customer Support Professional in 88400 Biberach, Germany is approximately €35,000 to €50,000 per year. This can vary depending on factors such as experience, education, and the specific company hiring.

Additional Information
Trimble is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedDecember 19th, 2025
Apply BeforeMay 14th, 2026
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About Trimble

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.

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