Technical Customer Support Professional

Are you a problem-solver with a passion for providing exceptional customer support? Do you thrive in a fast-paced, technical environment? If so, Trimble is looking for you! We are seeking a highly skilled Technical Customer Support Professional to join our team and assist our clients with technical issues and inquiries. As a vital member of our customer support team, you will have the opportunity to use your technical expertise and excellent communication skills to ensure our clients receive the best support possible. If you have a strong technical background and a customer-oriented mindset, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer support by addressing technical issues and inquiries from clients in a timely and efficient manner.
2. Utilize technical expertise to troubleshoot and resolve customer concerns and inquiries.
3. Communicate effectively with clients to understand their needs and provide appropriate solutions.
4. Collaborate with cross-functional teams to escalate and resolve complex technical issues.
5. Maintain accurate and detailed records of customer interactions and resolutions.
6. Continuously improve customer support processes and procedures to enhance the overall customer experience.
7. Stay updated on the latest product and technical knowledge to effectively support customers.
8. Act as a liaison between customers and internal teams to ensure timely and effective resolution of issues.
9. Proactively identify and address potential technical issues before they become major problems for customers.
10. Provide regular updates and reports to management on customer satisfaction and support metrics.
11. Train and mentor new team members to ensure high-quality customer support.
12. Maintain a positive and professional attitude while working in a fast-paced and dynamic technical environment.
13. Prioritize and manage multiple customer inquiries and issues simultaneously.
14. Adhere to company policies and procedures while providing customer support.
15. Continuously strive to improve customer satisfaction and retention by providing exceptional support.

According to JobzMall, the average salary range for a Technical Customer Support Professional is $40,000 to $70,000 per year. However, this can vary depending on the specific industry, company size, and location. Some technical customer support professionals may also receive additional benefits such as bonuses, commissions, and stock options.

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.