Are you a problem-solving guru with a deep understanding of technical systems and a passion for helping clients? Are you looking for a challenging and fulfilling career that will allow you to utilize your technical expertise while providing exceptional customer service? Look no further! Trimble is seeking a highly skilled and experienced Senior Technical Support Engineer to join our dynamic team and provide top-notch technical support to our valued clients. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with a team of talented professionals to ensure the success of our clients. If you have a strong technical background, excellent communication skills, and a desire to make a meaningful impact, we want to hear from you!
- Provide top-notch technical support to clients, ensuring their satisfaction and success with our products.
- Utilize deep understanding of technical systems to troubleshoot and resolve complex issues for clients.
- Serve as a problem-solving guru, quickly identifying and addressing client concerns.
- Collaborate with a team of professionals to maintain and improve upon our cutting-edge technology.
- Utilize excellent communication skills to effectively communicate with clients, both verbally and in written form.
- Stay up-to-date on the latest industry trends and advancements to provide the best possible support to clients.
- Proactively identify potential issues and provide solutions to prevent future problems for clients.
- Document all interactions and resolutions accurately and thoroughly.
- Keep clients informed of any updates or changes to our products and services.
- Act as a technical resource for other team members and provide mentorship and guidance as needed.
- Continuously strive to improve processes and procedures to enhance the overall client experience.
- Represent the company in a professional and positive manner at all times.
- Maintain a high level of customer service and professionalism in all interactions.
- Prioritize and manage multiple tasks and assignments effectively.
- Proactively seek feedback from clients to identify areas for improvement and implement changes accordingly.
Extensive Technical Knowledge: A Senior Technical Support Engineer At Trimble Should Possess A Deep Understanding Of The Company's Products And Services, As Well As Relevant Industry Standards And Technologies. This Includes Proficiency In Troubleshooting Hardware And Software Issues, Network Configuration, And Database Management.
Experience In Customer Support: The Ideal Candidate For This Role Should Have Several Years Of Experience In Technical Support, Preferably In A Senior Or Lead Position. They Should Have A Proven Track Record Of Providing Excellent Customer Service And Resolving Complex Technical Issues In A Timely Manner.
Strong Communication Skills: As A Senior Technical Support Engineer, Effective Communication Is Essential. This Includes The Ability To Clearly Explain Technical Concepts To Customers With Varying Levels Of Technical Knowledge, As Well As Collaborating With Cross-Functional Teams Within The Company.
Project Management Skills: The Role Of A Senior Technical Support Engineer May Involve Managing Multiple Projects And Priorities Simultaneously. Therefore, Strong Project Management Skills Are Necessary To Ensure Timely And Successful Resolution Of Technical Issues For Customers.
Leadership Abilities: A Senior Technical Support Engineer At Trimble Should Possess Strong Leadership Skills, Including The Ability To Mentor And Guide Junior Team Members. They Should Also Be Able To Make Critical Decisions Under Pressure And Take Ownership Of Complex Technical Problems To Drive Them To Resolution.
Documentation
Training
Networking
Troubleshooting
Communication
Time Management
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Support Engineer is $70,000-$110,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the engineer works for. Some senior technical support engineers may earn higher salaries, up to $150,000 or more, depending on their expertise and job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started