Trimble

IS Help Desk Technician

Trimble
Chennai, Tamil Nadu, India
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Trimble, a leading global provider of technology solutions for a variety of industries. We are currently seeking a skilled IS Help Desk Technician to join our dynamic team. As an IS Help Desk Technician, you will play a crucial role in providing technical support to our employees and ensuring the smooth functioning of our information systems. We are looking for a motivated and customer-oriented individual with a strong technical background and excellent communication skills. If you are passionate about technology and enjoy helping others, we want to hear from you!

  1. Provide technical support to employees for hardware, software, and network related issues.
  2. Troubleshoot and resolve technical problems in a timely and efficient manner.
  3. Install, configure, and maintain computer systems and applications for employees.
  4. Monitor and maintain the performance of information systems to ensure smooth functioning.
  5. Collaborate with team members and other departments to resolve complex technical issues.
  6. Document and track all technical support activities, including resolution steps and solutions.
  7. Stay up-to-date with the latest technology trends and updates to provide effective support.
  8. Communicate technical information in a clear and understandable manner to non-technical employees.
  9. Train employees on new software and hardware systems to improve their technical skills.
  10. Identify opportunities to improve efficiency and effectiveness of technical support processes.
  11. Adhere to company policies and procedures while providing technical support.
  12. Maintain confidentiality and security of information systems and company data.
  13. Provide excellent customer service and ensure a positive experience for all users.
  14. Prioritize and manage multiple technical support requests to meet established SLAs.
  15. Participate in on-call rotation for after-hours technical support.
Where is this job?
This job is located at Chennai, Tamil Nadu, India
Job Qualifications

  • Technical Knowledge And Experience: A Successful Is Help Desk Technician At Trimble Should Have A Strong Understanding Of Computer Hardware, Software, And Networking. They Should Be Able To Troubleshoot And Resolve Technical Issues Efficiently.

  • Customer Service Skills: As The First Point Of Contact For It-Related Issues, A Help Desk Technician Must Have Excellent Customer Service Skills. They Should Be Patient, Friendly, And Able To Communicate Technical Information In A Clear And Understandable Manner.

  • Problem-Solving Abilities: The Ability To Think Critically And Solve Complex Problems Is Essential For A Help Desk Technician. They Should Be Able To Identify The Root Cause Of An Issue And Implement Effective Solutions.

  • Time Management And Multitasking Skills: Help Desk Technicians Often Have To Handle Multiple Requests And Prioritize Tasks In A Fast-Paced Environment. Strong Time Management And Multitasking Skills Are Necessary To Meet Tight Deadlines And Ensure Timely Resolution Of Issues.

  • Team Player: At Trimble, Help Desk Technicians Work Closely With Other It Professionals And Departments. Therefore, The Ability To Work Well In A Team And Collaborate Effectively Is Crucial For Success In This Role.

Required Skills

  • Documentation

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Active listening

  • Problem-Solving

  • Software Installation

  • Technical Troubleshooting

  • Prioritization

  • Hardware Maintenance

  • Network Connectivity

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a IS Help Desk Technician in Chennai, Tamil Nadu, India is between ₹ 2,00,000 and ₹ 3,50,000 per year. However, this may vary depending on factors such as experience, education, and the specific company or industry the technician is working in. Additionally, salaries may also be impacted by the current economic climate and demand for IT professionals in the region. It is important to research and negotiate your salary based on your individual skills and qualifications.

Additional Information
Trimble is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedJune 21st, 2024
Apply BeforeApril 11th, 2026
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About Trimble

Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.

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