Welcome to Trimble, where we are revolutionizing the world of technology and innovation. We are currently seeking a CX Researcher to join our dynamic team. As a CX Researcher, you will play a crucial role in understanding and improving the overall experience of our customers. We are looking for a motivated and driven individual with a strong background in customer research and a passion for delivering exceptional customer experiences. If you have a knack for uncovering valuable insights and translating them into actionable recommendations, we want to hear from you. Join us and be a part of shaping the future of Trimble's customer experience.
- Conduct thorough customer research to gather insights on their needs, preferences, and pain points.
- Analyze customer feedback and data to identify patterns and trends.
- Collaborate with cross-functional teams to develop a deep understanding of customer behaviors and motivations.
- Develop and maintain customer personas to inform product and service development.
- Create and implement surveys, interviews, and focus groups to gather customer feedback.
- Utilize various research methodologies, such as ethnographic research and usability testing, to gain a holistic understanding of the customer journey.
- Present research findings and recommendations to stakeholders, including executives and product development teams.
- Identify opportunities to improve the overall customer experience and make actionable recommendations for implementation.
- Stay up-to-date on industry trends and best practices in customer research and experience.
- Act as a customer advocate within the company, ensuring that customer needs and feedback are considered in all business decisions.
- Continuously monitor and measure the effectiveness of customer experience initiatives.
- Foster a customer-centric culture within the organization by promoting the importance of customer research and insights.
- Communicate and collaborate effectively with team members to achieve project goals and deadlines.
- Maintain accurate and organized records of all research findings and insights.
- Take ownership of customer experience projects and initiatives and see them through to completion.
A Bachelor's Or Master's Degree In A Related Field Such As Psychology, Human-Computer Interaction, Or Market Research.
At Least 3 Years Of Experience In Conducting User Experience Research, Preferably In A Technology Or Software Company.
Proficiency In A Variety Of Research Methods, Including Surveys, Interviews, Usability Testing, And Data Analysis.
Strong Analytical Skills And The Ability To Translate Research Findings Into Actionable Insights For Product Development And Improvement.
Excellent Communication And Collaboration Skills, With The Ability To Effectively Present Research Findings To Stakeholders And Cross-Functional Teams.
Data Analysis
Problem Solving
Data Visualization
Trend Analysis
Customer surveys
Customer segmentation
usability testing
Competitive analysis
User Interviews
User Journey Mapping
Persona Development
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CX Researcher in Dayton, OH, USA is between $70,000 and $90,000 per year. However, the actual salary can vary depending on factors such as the individual's level of experience, education, and the specific company they work for. Additionally, location and industry can also play a role in determining salary.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started