
Cloud Services Intern
Monitor the Anti-virus systems, customer disk, cpu and memory alerts for resolution. Escalate issues on the support queue to aid in expedited remediation. Provides a professional interface to the Systems Support functions for the company. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with cloud service. Query user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether a problem is caused by software or hardware, and routes or resolves according to the best practices within the Team. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Prior SQL and database experience strongly desired
Technical background including exposure to networks and multi-user applications.
Any knowledge of VMWare or Citrix virtualization is desired
Currently enrolled in a graduate program
DNS
Active Directory administration
TCP/IP concepts
Time Management Skills
Permission management
LAN Networking
Verbal communication
Driven and self-motivated
written communication
Adaptability
Problem-Solving
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Cloud Services Intern in 10368 Westmoor Dr, Westminster, CO 80021, USA is $22,000 to $27,000 per year. This salary range is an average and may vary depending on the company and experience.
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Trimble Inc. is a Sunnyvale, California-based developer of receivers, laser rangefinders, unmanned aerial vehicles, inertial navigation systems and software processing tools.

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