Client Engagement Specialist

Do you have a passion for client engagement and delivering exceptional customer service? TriCore Reference Laboratories is looking for a talented Client Engagement Specialist to join our team and help us provide the best service experience for our clients.We are seeking an enthusiastic and detail-oriented professional who is committed to delivering superior customer service and building strong relationships with clients. The ideal candidate must have excellent communication and organizational skills and be able to work independently with minimal supervision. The Client Engagement Specialist is responsible for maintaining positive client relationships, resolving customer issues, and ensuring client satisfaction.If you possess the qualifications listed below and have a strong commitment to delivering client-focused service, we look forward to your application.

Responsibilities of a Client Engagement Specialist: • Develop and maintain strong relationships with clients through regular contact and follow-up • Respond promptly and professionally to customer inquiries, concerns, and complaints • Provide a high level of customer service and satisfaction with a focus on first call resolution • Proactively identify customer needs and provide solutions • Ensure accuracy and completeness of customer data in the client database • Monitor customer service metrics to ensure customer satisfaction • Train and coach customer service personnel to ensure the highest level of customer service • Develop and implement strategies to increase customer retention • Analyze customer feedback to identify areas for improvement and to ensure customer satisfaction

According to JobzMall, the average salary range for a Client Engagement Specialist in Albuquerque, NM, USA is $33,000 to $56,000. The exact salary, however, will vary depending on the size and scope of the company, the individual's experience and education, and the benefits offered.

TriCore Reference Laboratories is a community-based, independent, clinical reference laboratory that provides full-service, state-of-the-art laboratory tests to health care professionals and their patients. Based in Albuquerque, N.M., with clients in New Mexico and across the US.