Travelers

Major Case Specialist, Complex Claims

Travelers

Houston, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to the world of Travelers, where we are committed to delivering exceptional insurance services to our clients. We are currently seeking a highly skilled Major Case Specialist to join our team of dedicated professionals. As a Major Case Specialist, you will be responsible for managing complex claims and providing specialized support to our customers. This is an exciting opportunity to utilize your expertise in the insurance industry and make a significant impact on our organization. If you have a passion for problem-solving, excellent communication skills, and a strong background in complex claims, we want to hear from you!

  1. Manage Complex Claims: The primary responsibility of the Major Case Specialist will be to manage complex insurance claims from start to finish. This includes analyzing the details of the claim, gathering necessary information, and making decisions on how to best handle the claim.
  2. Provide Specialized Support: The Major Case Specialist will be expected to provide specialized support to our clients and customers. This may include answering questions, providing guidance, and addressing any concerns related to their insurance claims.
  3. Utilize Expertise in Insurance Industry: The Major Case Specialist will be required to have a strong understanding of the insurance industry and utilize their expertise to ensure that claims are handled efficiently and accurately.
  4. Communicate Effectively: Excellent communication skills are essential for this role. The Major Case Specialist will be responsible for communicating with clients, customers, and other team members in a clear and professional manner.
  5. Problem-Solving: As a Major Case Specialist, it will be important to have a passion for problem-solving. This role will involve identifying and addressing complex issues that arise during the claims process.
  6. Collaborate with Team Members: The Major Case Specialist will work closely with other team members, including claims adjusters, lawyers, and medical professionals. Collaboration and teamwork will be essential for success in this role.
  7. Maintain Documentation: It will be the responsibility of the Major Case Specialist to maintain accurate and organized documentation of all claims and related activities.
  8. Ensure Compliance: The Major Case Specialist will be expected to adhere to all company policies, procedures, and legal regulations to ensure compliance and mitigate risks.
  9. Make Impact on Organization: This is an exciting opportunity to make a significant impact on our organization. The Major Case Specialist will have the chance to use their skills and expertise to improve processes and contribute to the success of the company.
  10. Stay Current with Industry Trends: It will be the responsibility of the Major Case Specialist to stay updated on industry trends and changes in insurance policies and regulations. This will ensure that
Where is this job?
This job is located at Houston, TX, USA
Job Qualifications
  • Extensive Experience In Investigating Complex Claims: A Major Case Specialist Should Have At Least 5 Years Of Experience In Handling Complex Claims, Such As Large Monetary Claims, Catastrophic Events, And Claims Involving Multiple Parties.

  • Strong Analytical And Problem-Solving Skills: As A Major Case Specialist, One Must Have Excellent Analytical And Problem-Solving Skills To Effectively Evaluate And Investigate Complex Claims. This Includes The Ability To Identify Potential Fraud And Gather Relevant Evidence.

  • In-Depth Knowledge Of Insurance Policies And Regulations: A Major Case Specialist Should Possess A Thorough Understanding Of Insurance Policies, Coverage, And Regulations Related To Complex Claims. This Includes Staying Updated On Industry Trends And Changes In Laws And Regulations.

  • Excellent Communication And Negotiation Skills: Since A Major Case Specialist Often Works With Multiple Parties, Including Claimants, Attorneys, And Other Insurance Professionals, Strong Communication And Negotiation Skills Are Essential. This Includes The Ability To Convey Complex Information In A Clear And Concise Manner.

  • Proven Track Record Of Success: Employers May Look For Candidates Who Have A Proven Track Record Of Successfully Handling And Resolving Complex Claims. This Can Be Demonstrated Through Past Performance, Industry Awards, And References From Previous Employers Or Clients.

Required Skills
  • Documentation

  • Financial Analysis

  • Communication

  • Time Management

  • Attention to detail

  • Negotiation

  • Data Management

  • Risk assessment

  • Analysis

  • Problem-Solving

  • Investigation

  • Legal Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Major Case Specialist, Complex Claims in Houston, TX, USA is $66,000 to $96,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific company or organization the specialist is working for.

Additional Information
Travelers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 21st, 2025
Apply BeforeJuly 8th, 2026
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Travelers

The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started