Major Case Specialist, Complex Claims

Welcome to Travelers, a leading insurance company with a long-standing reputation for excellence. We are currently seeking a highly skilled and experienced Major Case Specialist to join our Complex Claims team. In this role, you will be responsible for managing major and complex claims, ensuring that our clients receive the best possible outcomes. We are looking for someone who is detail-oriented, analytical, and has excellent communication and negotiation skills. If you have a strong background in insurance claims handling and are passionate about providing top-notch service, we encourage you to apply for this exciting opportunity.

1. Manage major and complex insurance claims for our clients.
2. Ensure timely and accurate processing of claims, including investigating and evaluating coverage, liability, and damages.
3. Review and analyze policy terms and exclusions to determine coverage.
4. Communicate with clients, insurance adjusters, and other parties involved in the claims process to gather information and negotiate settlements.
5. Provide guidance and support to clients throughout the claims process, addressing any questions or concerns they may have.
6. Conduct thorough investigations and gather evidence to support or deny claims.
7. Maintain accurate and detailed records of all claims activities and decisions.
8. Collaborate with other team members, such as attorneys and medical professionals, to ensure comprehensive and effective claims management.
9. Stay updated on industry trends, regulations, and best practices related to complex claims handling.
10. Uphold company standards and policies, while also identifying areas for improvement and making recommendations for process enhancements.
11. Meet performance metrics and goals set by management.
12. Provide exceptional customer service and build strong relationships with clients.
13. Handle sensitive information and maintain confidentiality at all times.
14. Participate in training and development opportunities to enhance skills and knowledge in complex claims handling.
15. Represent the company in a professional and ethical manner at all times.

According to JobzMall, the average salary range for a Major Case Specialist, Complex Claims in Baltimore, MD, USA is between $74,000 and $110,000 per year. However, salaries may vary depending on factors such as experience, skills, and the specific company or organization.

The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.