Director, Journey Analytics
Welcome to Travelers, where we are dedicated to providing exceptional insurance and risk management services. As the Director of Journey Analytics, you will play a crucial role in driving our business forward by leading the development and execution of our journey analytics strategy. We are seeking a highly skilled and experienced professional who is passionate about using data and analytics to help us better understand and improve our customer's journey. If you have a strong analytical mindset, excellent leadership skills, and a proven track record of delivering impactful insights, we would love to hear from you. Join our dynamic team and make a significant impact on our customer's experience.
- Develop and execute the journey analytics strategy for Travelers, in line with our overall business goals and objectives.
- Lead a team of analysts to gather, analyze, and interpret data to gain insights into our customer's journey and identify areas for improvement.
- Use a variety of data sources and analytical tools to create a comprehensive view of our customer's journey and identify key pain points and opportunities for enhancement.
- Collaborate with cross-functional teams, including marketing, sales, and customer service, to understand their needs and use data insights to inform decision-making.
- Develop and implement processes and tools to measure the effectiveness of our customer journey and track progress towards our goals.
- Present data-driven insights and recommendations to senior leadership, providing actionable insights to drive strategic initiatives and improve the customer experience.
- Stay informed about industry trends and best practices in journey analytics, and make recommendations for incorporating new techniques and technologies into our strategy.
- Mentor and develop team members, providing guidance and support to help them grow and excel in their roles.
- Serve as a subject matter expert on journey analytics, providing thought leadership and guidance to stakeholders across the organization.
- Continuously monitor and evaluate the success of our journey analytics initiatives, making adjustments and improvements as needed to drive continuous improvement.
Bachelor's Or Master's Degree In A Relevant Field Such As Data Science, Business Analytics, Or Marketing
Minimum Of 8-10 Years Of Experience In Data Analysis And Modeling, Preferably In The Insurance Or Financial Services Industry
Strong Knowledge Of Various Data Analysis Tools And Techniques, Including Sql, R, Python, And Tableau
Excellent Problem-Solving And Critical Thinking Skills, With The Ability To Translate Complex Data Into Actionable Insights
Proven Experience In Leading And Managing A Team, With The Ability To Effectively Communicate And Collaborate With Cross-Functional Teams And Senior Leaders.
Strategic Planning
Business Intelligence
Data Analysis
Market Research
statistical analysis
Data Visualization
Decision Making
Performance optimization
Digital Analytics
Predictive modeling
Customer Insights
Project
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Director, Journey Analytics in Philadelphia, PA, USA is $126,000 - $168,000. This range is based on data from various job sites and may vary depending on the company, experience level, and other factors.
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The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.
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