Customer Service Representative- Business Insurance

Welcome to Travelers, a leading insurance company known for our exceptional customer service and innovative solutions. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Business Insurance division. In this role, you will have the opportunity to use your excellent communication skills and industry knowledge to provide our clients with the best insurance experience possible. If you are a self-starter, have a passion for helping others, and meet the qualifications listed below, we would love to hear from you!

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by responding to inquiries, resolving issues, and addressing concerns in a timely and efficient manner.
3. Utilize knowledge of insurance industry and company policies to accurately answer customer questions and provide appropriate solutions.
4. Maintain a positive and empathetic attitude towards customers at all times.
5. Ensure all customer interactions are accurately documented and entered into company database.
6. Collaborate with other team members and departments to ensure a seamless customer experience.
7. Keep up-to-date on industry trends and changes in policies to provide accurate and helpful information to customers.
8. Meet and exceed individual and team performance goals and metrics.
9. Proactively identify opportunities to improve customer satisfaction and retention.
10. Continuously strive to enhance the overall customer experience by providing feedback and suggestions for process improvements.
11. Adhere to company policies and procedures at all times.
12. Participate in ongoing training and development opportunities to improve knowledge and skills.
13. Maintain a professional and positive image of the company at all times.
14. Handle confidential information with discretion and in accordance with company guidelines.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Customer Service Representative- Business Insurance in Spokane Valley, WA, USA is $33,000 - $40,000 per year.

This salary range may vary depending on several factors, including the specific company, the candidate's level of experience, and the job responsibilities. Additionally, factors such as bonuses, commissions, and benefits may also impact the overall salary package for this role.

It is important to note that salaries may also differ based on the industry and the size of the company. For example, a customer service representative in the insurance industry at a larger company may have a higher salary than one at a smaller company.

Overall, the average salary range for a Customer Service Representative- Business Insurance in Spokane Valley, WA, USA falls within the $33,000 - $40,000 range, with potential for higher earnings depending on the individual's qualifications and the specific job opportunity.

The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.