Claim Representative, Auto FPM Investigator
Welcome to Travelers, where we are committed to protecting our customers and providing them with peace of mind. As a Claim Representative, Auto FPM (First Party Medical) Investigator, you will play a vital role in upholding this commitment by investigating and resolving auto claims for our valued policyholders. We are seeking a highly motivated individual with strong communication and analytical skills to join our dynamic team. If you are passionate about helping people and thrive in a fast-paced environment, we would love to hear from you.
- Investigate and resolve auto claims for Travelers' policyholders.
- Uphold Travelers' commitment to protecting customers and providing peace of mind.
- Communicate professionally and effectively with policyholders, service providers, and other team members.
- Analyze claim information and determine coverage and liability.
- Review and interpret policy language to accurately determine coverage.
- Negotiate and settle claims within authority limits.
- Conduct thorough investigations, including obtaining and evaluating relevant documents and statements.
- Document all activities and decisions in a timely and accurate manner.
- Provide exceptional customer service and maintain positive relationships with policyholders and service providers.
- Keep up-to-date with industry trends and changes in laws and regulations related to auto insurance.
- Contribute to a positive and collaborative team environment.
- Demonstrate a high level of professionalism and ethical standards in all interactions.
- Meet or exceed performance metrics, including productivity and quality standards.
- Continuously seek ways to improve processes and procedures to enhance efficiency and effectiveness.
- Maintain confidentiality and handle sensitive information in accordance with company policies and procedures.
Education And Training: A Minimum Of A High School Diploma Or Equivalent Is Required For This Position. A Bachelor's Degree In A Relevant Field, Such As Insurance Or Business, Is Preferred. Additionally, Completion Of Relevant Training Programs, Such As The Chartered Property Casualty Underwriter (Cpcu) Designation, Is Highly Desirable.
Previous Experience: A Minimum Of 2 Years Of Experience In Insurance Claims Or Investigation Is Required For This Role. Previous Experience In Auto Claims Or Fraud Investigation Is Preferred. Knowledge Of Insurance Policies, Laws And Regulations, And Investigative Techniques Is Also Important.
Analytical Skills: The Ability To Analyze Complex Data, Identify Patterns, And Make Sound Decisions Based On Evidence Is Crucial For A Successful Claim Representative, Auto Fpm Investigator. This Includes Strong Critical Thinking, Problem-Solving, And Decision-Making Skills.
Communication And Interpersonal Skills: As A Claim Representative, Auto Fpm Investigator, You Will Need To Communicate With A Variety Of Individuals, Including Policyholders, Witnesses, And Law Enforcement Officials. Strong Verbal And Written Communication Skills, As Well As Excellent Interpersonal Skills, Are Necessary For Effectively Gathering And Presenting Information.
Attention To Detail And Time Management: This Role Requires A High Level Of Attention To Detail And The Ability To Manage Multiple Tasks And Deadlines. A Strong Sense Of Organization And The Ability To Prioritize Tasks Effectively Is Essential For Meeting The Demands Of This Position.
Communication Skills
Time Management
Negotiation skills
Attention to detail
Conflict Resolution
customer service
Analytical Thinking
Claims Processing
Decision Making
Risk assessment
Investigative Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Claim Representative, Auto FPM Investigator in New York, NY, USA is $44,000 - $68,000 per year. However, this can vary depending on factors such as experience, education, and the specific company the individual is working for. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is recommended to research the specific company and their compensation packages to get a better understanding of the potential salary for this position.
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The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.
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