Claim Operations Specialist

As a Claim Operations Specialist at Travelers, you will play a crucial role in ensuring our customers' claims are handled efficiently and effectively. Our team is dedicated to providing top-notch service and support to our policyholders during times of need. We are seeking a highly organized and detail-oriented individual to join our dynamic team. As a successful candidate, you will possess excellent communication skills, have a strong understanding of insurance claim processes, and the ability to adapt to changing priorities. Join us in protecting what matters most to our customers and make a difference in their lives.

1. Efficiently handle and process insurance claims in a timely manner.
2. Provide excellent customer service and support to policyholders during the claims process.
3. Communicate effectively with both internal and external stakeholders, including policyholders, agents, and other team members.
4. Utilize strong organizational skills to manage and prioritize a high volume of claims.
5. Maintain accurate and detailed records of all claim activities.
6. Ensure compliance with company policies, procedures, and regulatory requirements.
7. Continuously adapt to changing priorities and handle multiple tasks simultaneously.
8. Collaborate with team members to identify and implement process improvements.
9. Keep up-to-date with industry trends and best practices related to claims handling.
10. Demonstrate a high level of professionalism and empathy when interacting with customers.
11. Proactively identify and resolve any issues or concerns that may arise during the claims process.
12. Contribute to a positive and collaborative team culture.
13. Adhere to confidentiality and data privacy guidelines.
14. Maintain a strong understanding of insurance claim processes and procedures.
15. Support company goals and objectives by ensuring high-quality and efficient claims operations.

According to JobzMall, the average salary range for a Claim Operations Specialist in Downers Grove, IL, USA is $40,000 to $70,000 per year. This may vary depending on factors such as experience, education, and employer.

The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.