Claim Operations Specialist

At Travelers, we are committed to providing our customers with exceptional service when it comes to navigating insurance claims. As a Claim Operations Specialist, you will play a crucial role in ensuring that our claims processes run smoothly and efficiently. We are looking for a highly organized and detail-oriented individual with a passion for helping others. If you have a strong background in claims operations and are dedicated to providing top-notch customer service, we want to hear from you!

1. Facilitate efficient and accurate processing of insurance claims by utilizing knowledge of claim operations and procedures.
2. Maintain a high level of attention to detail in order to accurately process and document claims.
3. Utilize effective communication skills to interact with customers and resolve any inquiries or concerns related to their claims.
4. Collaborate with other team members to ensure a seamless and efficient claims process.
5. Stay up-to-date on industry changes and regulations related to claims operations.
6. Maintain accurate and organized records of claims and related documentation.
7. Identify and implement process improvements to enhance the overall efficiency and effectiveness of claim operations.
8. Provide exceptional customer service by responding promptly and professionally to all customer inquiries and concerns.
9. Prioritize and manage a high volume of claims in a timely manner.
10. Work closely with other departments, such as underwriting and risk management, to gather necessary information for claims processing.
11. Adhere to company policies, procedures, and guidelines to ensure compliance with regulatory standards.
12. Handle confidential information with discretion and maintain a high level of professionalism at all times.
13. Continuously strive to meet and exceed performance metrics and goals set by the company.
14. Assist in training and mentoring new team members on claims operations processes and procedures.
15. Collaborate with management to identify areas for improvement and offer suggestions for enhancing the customer experience.

According to JobzMall, the average salary range for a Claim Operations Specialist in Diamond Bar, CA, USA is between $45,000 and $70,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities.

The Travelers Companies, Inc., commonly known as Travelers, is an American insurance company. It is the second-largest writer of U.S. commercial property casualty insurance, and the sixth-largest writer of U.S. personal insurance through independent agents.