Customer Engagement Senior Analyst

Welcome to TransUnion - a leading global information and insights company that is dedicated to empowering customers with the tools and resources they need to make more informed decisions. As a Customer Engagement Senior Analyst, you will play a critical role in driving customer engagement and satisfaction through data-driven insights and strategies. We are seeking a highly analytical and customer-focused individual to join our team and help us continue to provide top-notch services to our clients. If you are passionate about leveraging data to enhance customer experiences and have a strong track record of delivering results, we want to hear from you!

1. Develop and implement data-driven customer engagement strategies to drive customer satisfaction and retention.
2. Analyze customer data and feedback to identify areas for improvement and make recommendations for enhancing the customer experience.
3. Collaborate with cross-functional teams, including marketing, product, and sales, to ensure a cohesive approach to customer engagement.
4. Monitor and report on key customer engagement metrics to track progress and identify opportunities for optimization.
5. Utilize customer insights to inform product and service development and enhancements.
6. Stay up-to-date on industry trends and best practices in customer engagement to continuously improve our approach.
7. Build and maintain strong relationships with key clients to understand their needs and ensure their satisfaction.
8. Develop and deliver presentations and reports to internal and external stakeholders, including senior management.
9. Serve as a subject matter expert on customer engagement and provide guidance and support to other team members.
10. Act as a liaison between customers and internal teams to address and resolve any issues or concerns.
11. Proactively identify and anticipate customer needs to provide personalized and tailored solutions.
12. Continuously assess and improve processes and procedures to streamline customer engagement efforts.
13. Collaborate with sales teams to identify opportunities for upselling and cross-selling based on customer engagement data.
14. Act as a brand ambassador for TransUnion, representing the company with professionalism and integrity in all interactions.
15. Stay informed on TransUnion's products, services, and industry developments to effectively communicate with customers and stakeholders.

According to JobzMall, the average salary range for a Customer Engagement Senior Analyst in Chicago, IL, USA is $65,000 to $85,000 per year. This range can vary depending on factors such as the industry, company size, and level of experience. Additionally, bonuses and other benefits may also be included in the overall compensation package.

TransUnion began as a credit reporting agency and now offers multiple financial services and solutions for businesses, governments and individuals. Using data collected from millions of consumers around the world, the company provides deep information that helps consumers, companies and organizations make better financial decisions.