Customer Care Advocate
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem solving? Look no further! TransUnion is seeking a Customer Care Advocate to join our dynamic team. As a Customer Care Advocate, you will be the first point of contact for our valued customers, handling inquiries and resolving issues in a timely and professional manner. We are looking for individuals who possess strong communication skills, a positive attitude, and a genuine desire to help others. If you are a customer-centric individual with a drive for delivering top-notch service, we want to hear from you!
- Serve as the first point of contact for all customer inquiries and issues.
- Respond promptly and professionally to customer inquiries and resolve issues in a timely manner.
- Maintain a high level of customer satisfaction and ensure that customers' needs are met.
- Utilize effective communication skills to provide exceptional customer service.
- Demonstrate a positive attitude and genuine desire to help customers.
- Act as a problem solver, identifying and resolving customer issues with efficiency.
- Keep up-to-date with product and service knowledge to effectively assist customers.
- Accurately document and track customer interactions and resolutions.
- Collaborate with other team members to ensure a seamless and positive customer experience.
- Adhere to company policies and procedures while providing exceptional service to customers.
- Continuously strive to improve the customer experience and make suggestions for process improvement.
- Handle high volume of customer inquiries in a fast-paced environment.
- Maintain a professional and empathetic demeanor when handling customer complaints or difficult situations.
- Meet and exceed customer service satisfaction goals.
- Maintain confidentiality and adhere to data protection guidelines when handling sensitive customer information.
Excellent Communication Skills: Customer Care Advocates Must Possess Strong Written And Verbal Communication Skills To Effectively Interact With Customers And Provide Solutions To Their Inquiries.
Problem Solving Abilities: This Role Requires Individuals Who Are Skilled At Identifying And Resolving Customer Issues In A Timely And Efficient Manner. They Must Be Able To Think Critically And Offer Creative Solutions To Complex Problems.
Customer Service Experience: A Background In Customer Service Is Highly Desirable For This Position. Candidates Should Have Experience In Responding To Customer Inquiries, Handling Complaints, And Providing Exceptional Customer Service.
Attention To Detail: Customer Care Advocates Must Be Detail-Oriented And Have The Ability To Accurately Input And Process Customer Information. They Must Also Be Able To Identify And Rectify Any Errors In Customer Data.
Technical Proficiency: In Today's Digital Age, It Is Essential For Customer Care Advocates To Be Proficient In Using Various Computer Programs And Technology Platforms. This Includes Customer Relationship Management (Crm) Software, Email, And Other Communication Tools.
Data Analysis
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Adaptability
Multi-tasking
team
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Care Advocate in Chicago, IL, USA is between $35,000 and $60,000 per year. This salary range may vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working for. Additionally, bonuses and benefits may also be included in the overall compensation package for a Customer Care Advocate.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
TransUnion began as a credit reporting agency and now offers multiple financial services and solutions for businesses, governments and individuals. Using data collected from millions of consumers around the world, the company provides deep information that helps consumers, companies and organizations make better financial decisions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started