Trane Technologies

Technical Support Engineer

Trane Technologies
Clarksville, TN, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about providing exceptional technical support to customers? Do you thrive in a fast-paced environment where problem-solving skills are key? Trane Technologies is seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring customer satisfaction by providing technical expertise and troubleshooting assistance. We are looking for individuals who are self-motivated, detail-oriented, and possess strong communication skills. If you have a background in engineering and a passion for helping others, we want to hear from you!

  1. Provide exceptional technical support to customers via various communication channels, such as phone, email, and chat.
  2. Troubleshoot and resolve technical issues promptly and effectively, ensuring customer satisfaction.
  3. Continuously update and expand technical knowledge to stay up-to-date with product advancements and improvements.
  4. Collaborate with cross-functional teams, including product development and sales, to resolve complex technical issues.
  5. Maintain detailed records of customer interactions and technical issue resolutions in our CRM system.
  6. Identify and escalate recurring technical issues to appropriate teams for further investigation and resolution.
  7. Develop and maintain strong relationships with key customers to understand their needs and provide tailored technical support.
  8. Proactively identify areas for improvement in our technical support processes and procedures, and make recommendations for enhancements.
  9. Train and support new technical support team members to ensure consistent delivery of exceptional customer service.
  10. Stay current with industry trends and advancements to provide innovative solutions and improve overall customer experience.
Where is this job?
This job is located at Clarksville, TN, USA
Job Qualifications

  • Strong Technical Knowledge: A Technical Support Engineer At Trane Technologies Should Have A Thorough Understanding Of The Company's Products And Systems, With Expertise In Hvac And Building Automation Technologies.

  • Troubleshooting Skills: The Ability To Identify And Resolve Complex Technical Issues Is Essential For A Technical Support Engineer. This Includes Diagnosing Problems, Proposing Solutions, And Implementing Fixes.

  • Customer Service Experience: As The First Point Of Contact For Customers, A Technical Support Engineer Must Have Excellent Communication And Interpersonal Skills To Provide Timely And Effective Support.

  • Attention To Detail: A High Level Of Attention To Detail Is Crucial For A Technical Support Engineer, As They Must Be Able To Gather And Analyze Data To Identify Patterns And Trends That Can Help Improve Product Performance.

  • Time Management And Multitasking Abilities: The Role Of A Technical Support Engineer At Trane Technologies Requires Handling Multiple Tasks Simultaneously, Prioritizing Work, And Managing Time Effectively To Meet Tight Deadlines And Provide Timely Support To Customers.

Required Skills

  • Data Analysis

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • equipment maintenance

  • Teamwork

  • Troubleshooting skills

  • Problem-Solving

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Engineer in Clarksville, TN, USA is $50,000-$70,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry the engineer is working in. Some companies may offer higher salaries or additional benefits, such as bonuses or stock options, to attract and retain top talent. Additionally, the cost of living in Clarksville may also affect the salary range.

Additional Information
Trane Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 3rd, 2024
Apply BeforeMay 22nd, 2025
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About Trane Technologies

Trane Technologies plc is a manufacturing company focused on heating, ventilation, and air conditioning and refrigeration systems. The company traces its corporate history back more than 150 years and was created after a series of mergers and spin-offs.

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