Procore Support Representative
Welcome to Trane Technologies, a global leader in climate solutions that create comfortable, sustainable and efficient environments. We are seeking a passionate and customer-focused individual to join our team as a Procore Support Representative. As a Procore Support Representative, you will play a critical role in providing technical support to our customers who utilize Procore software in their construction projects. The ideal candidate will have excellent communication skills, a strong technical background, and a desire to help others succeed. If you are looking for a challenging and rewarding opportunity to make a difference in the construction industry, then we invite you to apply for this exciting role.
- Provide technical support to customers using Procore software in their construction projects.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Communicate with customers through various channels including phone, email, and chat to assist with technical inquiries.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Maintain a thorough understanding of Procore software and stay up-to-date with any changes or updates.
- Continuously seek opportunities to improve the customer experience and provide feedback to relevant teams.
- Document and track all customer interactions and resolutions in a detailed and organized manner.
- Assist with onboarding and training new customers on how to effectively use Procore software.
- Act as a liaison between customers and Procore's development team to report and resolve any software bugs or issues.
- Stay informed about industry trends and best practices to better assist customers with their needs.
- Participate in ongoing training and professional development to stay current with Procore software and industry knowledge.
- Provide exceptional customer service by building strong relationships with customers and ensuring their satisfaction with Procore's services.
- Maintain a positive and professional attitude at all times, even in challenging situations.
- Contribute to the overall success of the Procore Support team by sharing knowledge, ideas, and best practices.
Experience With Procore Software: Candidates For This Position Should Have A Strong Working Knowledge Of Procore Software, Including Its Various Modules And Features. This Will Allow Them To Effectively Troubleshoot Issues And Provide Support To Clients.
Customer Service Skills: As A Support Representative, The Candidate Will Be Responsible For Interacting With Clients And Addressing Their Concerns Or Issues. Therefore, Strong Customer Service Skills, Such As Effective Communication And Problem-Solving Abilities, Are Essential For Success In This Role.
Technical Background: A Background In Technology Or It Is Highly Desirable For This Position. The Candidate Should Have A Solid Understanding Of Computer Systems, Networks, And Software Applications In Order To Effectively Assist Clients With Technical Issues.
Ability To Work Independently: While The Support Representative Will Have A Team To Collaborate With, This Position Also Requires The Ability To Work Independently. The Candidate Should Be Self-Motivated, Able To Prioritize Tasks, And Work Efficiently To Resolve Client Issues.
Industry Knowledge: Trane Technologies Is A Leading Provider Of Hvac And Building Management Solutions. Therefore, Candidates With Experience Or Knowledge In The Construction, Engineering, Or Facilities Management Industries Will Have A Better Understanding Of Procore's Role And How It Integrates With Trane's Products And Services.
Training
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Technical Troubleshooting
Prioritization
Conflict
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Procore Support Representative in Davidson, NC, USA is between $45,000 and $55,000 per year. This can vary depending on the specific company, experience level, and other factors.
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Trane Technologies plc is a manufacturing company focused on heating, ventilation, and air conditioning and refrigeration systems. The company traces its corporate history back more than 150 years and was created after a series of mergers and spin-offs.
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