Service Desk Technician

In addition to performing essential functions this position will be responsible for, answering a variety of incoming calls and providing services directly or redirecting as appropriate. Monitor ticketing system service boards, inbound email and receive inbound phone calls. Act upon requests and notifications following defined procedures which vary by client. Self-manage assigned tasks in accordance to Service Desk guidelines. Create and manage workflow incidents within approved ticket and monitoring solutions. Create and escalate incident response tickets. Employee will work based on shift schedule staffing our Service Desk providing 24 X 7 X 365 availability for customer needs. May at times work various tasks at customer location or remote. Employees will work 8 hour shifts, they will be trained on first shift and then moved to either 1st or 2nd shift depending on the opening need / rotating weekend schedule.

According to JobzMall, the average salary range for a Service Desk Technician in 150 S Los Robles Ave, Pasadena, CA 91101, USA is $41,000 - $54,000 per year. This range is based on salaries reported by employers, job postings, and other sources. The range may vary depending on the qualifications and experience of the Service Desk Technician.

Trace3 is the premier provider of advanced data solutions and consultation services for information management. Through elite engineering and dynamic innovation, we empower executives and organizations to keep pace within the IT/corporate landscape.