Loss Prevention Customer Service Associate

Welcome to TJX Companies, where we believe in providing our customers with an enjoyable and safe shopping experience. We are currently seeking a dedicated and customer-oriented Loss Prevention Customer Service Associate to join our team. In this role, you will be responsible for ensuring the safety and security of our stores, while also providing exceptional customer service to our valued shoppers. If you have a passion for customer service and a strong attention to detail, we would love to hear from you!

1. Ensure the safety and security of our stores by monitoring and identifying potential risks or threats.
2. Utilize surveillance equipment and conduct regular store walks to identify any suspicious activity.
3. Respond to and resolve any customer service issues or concerns in a timely and professional manner.
4. Work closely with store management and staff to implement loss prevention strategies and procedures.
5. Maintain a visible presence on the sales floor to deter theft and provide a sense of security for customers.
6. Conduct thorough and accurate investigations of any incidents, including reviewing surveillance footage and interviewing witnesses.
7. Collaborate with law enforcement and legal teams as needed to handle any criminal incidents.
8. Monitor and enforce store policies and procedures to ensure compliance and minimize risks.
9. Train and educate store staff on loss prevention awareness and best practices.
10. Continuously assess and improve loss prevention strategies to minimize losses and improve overall safety and security in the store.
11. Stay up-to-date on industry trends and advancements in loss prevention technology.
12. Provide excellent customer service to all shoppers, responding to inquiries and providing assistance as needed.
13. Maintain a professional and friendly demeanor at all times, representing the company in a positive light.
14. Attend regular meetings and training sessions to stay informed of company policies, procedures, and updates.
15. Adhere to all company policies and procedures, including safety and security protocols.

According to JobzMall, the average salary range for a Loss Prevention Customer Service Associate in Santa Clara, CA, USA is $31,000 - $41,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional skills or certifications.

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts. It remained from the original Zayre Corp. that was established in 1956. It operates through the following segments: Marmaxx, HomeGoods, TJX Canada, and TJX Europe. The Marmaxx segment sells family apparel including footwear and accessories, home fashions including home basics, accent furniture, lamps, rugs, wall décor, decorative accessories, giftware, and other merchandise. The HomeGoods segment offers home basics, giftware, accent furniture, lamps, rugs, wall décor, and decorative accessories. The TJX Canada segment operates the Winners, Marshalls, and HomeSense chains in Canada. The TJX Europe segment operates T.K. Maxx and HomeSense chains in Europe.