Loss Prevention Customer Service Associate

Welcome to the TJX Companies - the leading off-price retailer of apparel and home fashions in the United States and worldwide. We are currently seeking a dedicated and customer-focused individual to join our team as a Loss Prevention Customer Service Associate. As a member of our Loss Prevention team, you will play a vital role in ensuring the safety and security of our stores while providing exceptional customer service to our valued customers. If you are a proactive, detail-oriented individual with a passion for customer service and a strong understanding of loss prevention, we encourage you to apply for this exciting opportunity.

1. Monitor store entrances and exits to deter and detect potential theft and fraud.
2. Greet and engage with customers in a friendly and professional manner.
3. Assist with customer inquiries and resolve any issues or concerns in a timely and efficient manner.
4. Conduct regular store patrols and surveillance to identify and prevent theft and fraud.
5. Collaborate with store management and Loss Prevention team to develop and implement strategies to prevent loss.
6. Utilize CCTV and other surveillance equipment to identify and investigate any suspicious activity.
7. Prepare and maintain accurate and detailed reports on any security incidents or suspicious activities.
8. Train and educate store associates on theft and fraud prevention techniques.
9. Follow established company policies and procedures to ensure the safety and security of the store and its assets.
10. Act as a liaison between store management and law enforcement agencies in the event of any security incidents.
11. Maintain a professional and courteous demeanor at all times while interacting with customers and colleagues.
12. Continuously monitor and stay up-to-date on current loss prevention trends and techniques.
13. Respond to emergency situations and provide support as needed.
14. Adhere to all safety protocols and procedures to ensure a safe working environment.
15. Perform any other duties as assigned by store management or Loss Prevention team.

According to JobzMall, the average salary range for a Loss Prevention Customer Service Associate in Parsippany-Troy Hills, NJ, USA is $27,000 - $42,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or industry.

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts. It remained from the original Zayre Corp. that was established in 1956. It operates through the following segments: Marmaxx, HomeGoods, TJX Canada, and TJX Europe. The Marmaxx segment sells family apparel including footwear and accessories, home fashions including home basics, accent furniture, lamps, rugs, wall décor, decorative accessories, giftware, and other merchandise. The HomeGoods segment offers home basics, giftware, accent furniture, lamps, rugs, wall décor, and decorative accessories. The TJX Canada segment operates the Winners, Marshalls, and HomeSense chains in Canada. The TJX Europe segment operates T.K. Maxx and HomeSense chains in Europe.